Community resources
Community resources
Jira Service Management
-
In the JIRA widget, the search widget is kind of clunky as you need to provide a list of terms to the user that exposes all of the request types. It seems like a pull down list of request types would...
-
Hello, I’m currently working on a validation rule in Jira Service Management to manage reserved time slots for maintenance activities. The requirements are as follows: 1. Reserved Time Slot Validat...
-
When cloning an issue, what screen is automation using exactly? When I use automation to clone an issue, it creates the issue but the screens are not using the same screen as the trigger issue and ha...
-
After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
-
Hey everyone, I'm undertaking a project in which I'm tasked with revamping our ticketing system and integrating other teams (Security and HR) within Jira. I have crated this workflow and built out...
-
Hello! I created a form, linked the fields to Jira and I know that they are there - I currently have automation running off of their values conditionally and successfully. But they do not show up as ...
-
Hi, I'm a client of an enterprise that uses Jira Service Management. I can open tickets and view existing tickets for the enterprise I work for. Frequently, I have to access all open tickets...
-
Hello, I am looking for a solution where customers can log into a portal of some sort and this will allow them to see active alarms for there project and reporting. Anyone have any suggestions? &nb...
-
I have questions regarding widget. I want to know how we can allow customers to access our account through Widget? How we can work with widget, How customers can send us email without logging in. ...
-
Hey, y'all. I'm very, very new to administrating Opsgenie and stuck on something specific right now. What I'm trying to do is set up a schedule that lasts for a few days that allows our leadership t...
- Question
- opsgenie
-
When I try to change my subscribtion ( which was a trial previously, now it's a paid one) from premium to standard, it's opening a page where I can choose Free or Standard, but when I select standard...
-
Hi, I am getting a following error "You are editing a draft workflow. The step 'Escalated' has no outgoing transitions in the Active workflow, so you cannot add any outgoing transitions in t...
-
As the title suggests, looking for a way to create unique portals for our customers. We are a consulting type business, so our customers send us requests to process things like their new hires,...
-
If i create a ticket and assign another reporter than myself, the reporter i assigned dont get notifications. Nether if i change reporter after the ticket is created. i would like the notifica...
-
Hi all We use the solution to work as the service desk for tickets for internal IT issues. I have tested and this works, when I make a comment that's customer viewable users get the email. W...
-
I have a custom field named 'Release Month' of type Paragraph (supports rich text) in every ticket. I want to send the list of tickets in a fix version via email to a set of users. This lis...
- Question
- cloud
- jira-cloud
-
Hi I am playing around with the beta here and tried to configure a Intune job. This looks pretty straight forward but the job is not running for some reason. Anywhere I can see the logs to s...
-
We have a form that we'd like to email to specific users that we don't want to appear on our portal (i.e. create issue direct). When we email it to users, it requires them to log in to fill it out, w...
-
Hi All, My Scenario is:: I want to retrieve all the issues that are having the custom field (Alert ID Hex) and its value as "Alert ID Hex = ABCD" and status as "Cancelled". To satisfy the above cas...
-
Hello out there, If a ticket is sent in Jira Service Management via the share function, this cannot be tracked because there is no entry in the activities. An “internal note” must always be added. ...
-
Hi, There must be other users who struggles with this but a search here did find anything. So, unless I'm getting old ;) the link to Reply to Customer and the one to Add internal reply have been sw...
-
Hi, The jira application has a button "profile", which show some properties of the users and could show some of related assets or issue activity . Clicking on that button could...
-
Hi Community ! Is there any way or workaround to create filters for the Customers in JSM Portal, so they can filter their requests ? Please also let me know if there are any FREE plugins for that ?...
-
Hi Community ! This is my first question about Jira Service Management here in Community !! Please help me to understand the problem. I have 3 request types in JSM: - Bug report - New Fe...
-
Hi there, I am exploring the Data manager. I have Asset schema ready so I have tried to create a job to import Raw Data by using Adapter "Schema". After creating the job, I go to Recent Jobs an...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 13 | |
| 10 | |
| 7 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 30m ago | ||
| Thursday | ||
| Wednesday | ||
| Monday | ||
| Sunday |