Jira Service Management

Hello everyone,  Quick question here: I have configured the Time to First Response  SLA like this: The report shows that the SLA of a particular ticket was breached on Jan 23rd, b...

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• jira-service-desk

We have set up our ServiceDesks to only create issues from registered customers. What we would like to do, is to inform the sender of an e-mail, that his message got rejected because he isn't registe...

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• jira-service-desk

If i want to add a customer to an organization the pop-up does not search for existing e-mailadresses, so i have to add them manualy. This is not efficient

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• jira-service-desk
• organization

Hi there, we are using JSD for our customers and JSW for internal ticket processing. So there are often tickets we need to copy from JSD into our JSW and link them to each other.. but this is a bit ...

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• clone
• jira-service-desk
• jira-software

Password resseting is disabled for my user name

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• jira-service-desk

Hello,  Is there any way to position Field Help for fields in a Service Desk request type so that it appears beneath the fields rather than to the right? Sometimes it'd be nice to insert t...

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• jira-service-desk

Hello Community. Please advise on the best option to organize Clients support project(s) for outsourcing company. The company provides different services: A, B, C, ... , Z There are a number of Cl...

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• jira-service-desk

Time spent is wrong and need to update but can't seem to if issue is status closed.

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• jira
• jira-service-desk

Hi guys,  I have Service Desk deployed in my company and I would like to know how can I count the number of issue resulting from a JQL request using the JIRA Service Desk API. Or at least...

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• jira-service-desk

New to service desk and have different organizations that we support. How can members of an organization view requests put in by other members of their organization?

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• jira-service-desk

Hi! Does anybody know how to show data, existing in field "Request type", coming from Customer portal, into any Dashboard? Cannot find this field in any Dashboard gadget. Maybe some h...

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• customer-portal
• jira-service-desk

Hi, Is possible to activate the CSAT on cloud version of Jira Service Desk? Regards

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• cloud
• jira-service-desk

Hi, Is there any way to custom email notifications rules for each customer? For example I need to customize the rule for issue created but only for one customer.   Thanks

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• jira-service-desk

In softaculous of Cpanel, does not find the JIRA. How to install JIRA through the softaculous 

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• jira-service-desk

We do not seem to be able to edit our Filters in Jira. To replicate: We login to our Jira instance  Go to saved Filters  Click the *** icon on the right of the table Select Edit Filter...

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• filter
• jira-service-desk

I want to use the new JSD Widget on my website's pages. In order to do that, I need to enable the login-free portal functionality as instructed here.  If I do this, how can I still capture...

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• cloud
• jira-service-desk

The TLDR version: I see that I can select user schema for import but I don't see anything listed for telephone or office address. Is it possible to import those attributes as described below? I supp...

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• cloud
• jira-service-desk
• user-management

Hello - has anyone had success in supporting two different user communities, who authenticate two different ways, in the same Service Desk instance?  We do not use native JIRA authentication, bu...

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• jira-service-desk
• authentication

I want to setup a task i.e. Setup a new server.Under that task, i want to make sure certain jobs get completed like install AV, install Windows updates, set admin password.   How is this best ...

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• jira-service-desk

I am new to Jira Service Desk and would like to configure it to support ITIL change management. I am finding that many things I would expect to come "out of the box" and easily configurable by an adm...

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• jira-service-desk

Background:  We have a few requests which require the customer to manually select their manager as an approver.  Problem: A request just came through in which the customer added themselves...

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• jira-service-desk

I am trying to create tickets automatically from emails. That is working properly. But, I am trying to add to tickets via email as well, but I can't find any way to add to a ticket, even if the subje...

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• jira-service-desk

Hello,  I would like to know if it's possible to pass (with POST or GET method) some variables to Jira Service Desk Form and insert theese variables inside the input form I want (like Jquery doe...

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• jira-service-desk

Hi,   I'm trying to bulk edit a list of tickets and I get a message:  N/A Edit Issues NOTE: You do not have permission to edit the selected 106 issues or at least one issue has a st...

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• jira-service-desk

Hi, according to this post: https://jira.atlassian.com/browse/JSDSERVER-62 it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA. Can y...

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• jira-service-desk