Jira Service Management

I'd like to add some verbiage to the login screen of the customer portal in JSD. IS this possible? I just need to add a sentence or two telling them how to reset their password. 

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• jira-service-desk

Hi guys, I do not have experience with scripting, and not sure if this can be done by some add-in, so I want to ask if anyone of you has done something similar or can recommend some approach: when...

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• jira-service-desk
• jira-service-desk-cloud
• scriptrunner

Hi we are using JIRA for maintaining out service desk.We have 3 agents .I want to monitor my teams performance But i'm not able to access reports and i'm not able to view time to resolutions

• Question
• jira-service-desk
• permission

Hi, On this page about JSD 3.3: https://confluence.atlassian.com/servicedeskserver033/setting-up-service-desk-users-861255260.html#Settingupservicedeskusers-limit Something is not clear: You ...

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• jira-service-desk

JIRA Service Desk Right now if you leave an internal comment you get a blank comment box but it your write a comment to the customer it put the full name of the customer and the full name of the age...

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• jira-service-desk

I am unable to get any results for the following query project="pj" and "customer request type" = "pj/environment-requests" There is clearly a request type called "Environment Request" in project "...

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• database
• filter
• jira-service-desk
• jql
• mysql
• +1 more tag...

This question is in reference to Atlassian Documentation: Best practices for IT teams using JIRA Service Desk We have a JIRA Service Desk cloud instance.  This article refers to pre-loaded requ...

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• jira-service-desk
• best-practice

This question is in reference to Atlassian Documentation: Guide to link Knowledge Base to JIRA Service Desk for unlicensed user How can I see the confluence article in a pop up on service desk? Wher...

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• documentation
• jira-service-desk

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• administration
• jira-service-desk

Greetings All, I have this issue, that I've tried solving but cannot figure out image2017-1-5 15:4:3.png Background: My JIRA/Confluence Test server is on the same box, I'm running Apache to pass th...

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• application-link
• jira-service-desk

I have selected and ordered a set of fields for each request type in a service desk portal related to a project individually.  It seems like there should be a way to set a default set of fields,...

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• jira-service-desk
• request-type

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• jira-service-desk

When an issue is created, I have multiple subtasks automatically created. When a specific subtask with a static summary is complete, i want to create more subtasks automatically. How can i test for...

• Question
• groovy
• jira-service-desk
• workflow

We are hosting JIRA service desk on one server and linking the service desk issues to the issues in a JIRA project which is on a different server. Is there a way I could use the automation rule ...

• Question
• jira-service-desk

hi i am a service desk project manager, i want to resolve a bulk of issues in one shot. how do i do it? please its urgent   erez.  

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• jira-service-desk

For people that use confluence KB articles in their responses to JiraSD issues, how are you measuring how many times a KB article is used in a solution? Is that doable?

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• confluence
• jira-service-desk
• metric
• report

Hello, Can someone recommend me a regular expression field validator which will validate a custom field on the customer portal? I have tried using the 'JIRA Suite Utilities' plugin but the problem i...

• Question
• jira-service-desk

Hi,   I already have a JIRA Software 100 users and I want to buy JIRA Service Desk 25 users, will this mean that I will have a total of 125 users in this JIRA instance? Or will this mean that ...

• Question
• jira
• jira-service-desk
• jira-software

Hi, I'm trying to organize incoming emails in our JIRA Support Desk.  Some of them are marketing emails & some are just SPAM. Is there a way to categorize incoming emails in JIRA sup...

• Question
• jira-service-desk
• jira

This question is in reference to Atlassian Documentation: Setting up service desk users My company has added the LDAP to our instance of Service desk, unfortunately it is not letting anyone raise a ...

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• jira-service-desk
• user-management

• Question
• jira-service-desk
• jira-service-desk-cloud

This question is in reference to Atlassian Documentation: Setting up service desk users I really want to use organizations before going live with JIRA Service Desk, it's a vital part of how we repor...

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• jira-service-desk
• user-management

This question is in reference to Atlassian Documentation: How to create issues in multiple projects using one mail server in JIRA Core Ask your question here...

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• documentation
• jira-service-desk

I am currently trying to search for all issues that have breached the SLA within our project. The documentation  https://coresoftlabs.atlassian.net/wiki/display/SP/Using+the+searcher menti...

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• jira-service-desk
• jql
• sla

Hello,   I'm using JIRA Service Desk 3.2.4 and when I do what you suggest at the article https://develocenter.atlassian.net/wiki/display/ES/Priority+Scheme+in+Customer+Portal th...

• Question
• addon-com.develocenter.jira.links-scheme
• jira-service-desk