Jira Service Management

Really new here, been searching and checking online and I haven't found a solid answer yet.  We have a demo of Service Desk and I am trying to setup some 'simple' workflows/automation as te...

• Question
• jira-service-desk

Hi, We have Created Problem Workflow in JIRA which has step for approval from Customer. But When Admin user creates the Problem Ticket Via JIRA SD View  & Put Approver as  one of the c...

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• customer-portal
• jira
• jira-service-desk
• workflow

I'd like to add comments for the customer without status be automatically changed to "Waiting for customer". For example to notify the status of I request I'm still working on. Is it possible?

• Question
• jira-service-desk

JIRA Startup Failed JIRA Startup Failed The following plugins are required by JIRA, but have not been started: Atlassian OAuth Consumer Plugin (com.atlassian.oauth.consumer) Atlassian Pret...

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• jira-service-desk

I cannot find where to do this. I can select for instance 'Software' but next to this the dropdownlist is empty (shows 'none')   Thank you very much   Marc

• Question
• jira-service-desk

Hi, We are using Jira Service Desk Cloud. We have a custom URL field for our issues. Typically, we enter a very long URL into the field, and after we enter the URL, that very long address is d...

• Question
• jira-service-desk
• jira-service-desk-cloud

I need to find out more information regarding the configuring of the customer facing portal interface.  The basic portal is plain and does not have all the bells and whistles our requirements ar...

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• jira-service-desk

I would like to add attachments on a closed issue, is it possible?

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• jira-service-desk

Hi All, I would like to make a list of links to frequently used websites easily available to our agents using Jira service Desk Cloud. I'd like to make the list available via a button, menu item, or...

• Question
• jira-service-desk

After upgrading from JIRA Service Desk 3.1.10 to 3.5.2, the Export of CSV (Current Fields) is adding the Issue ID Field to the file, even though the columns do not list it even as an available column...

• Question
• jira-service-desk

Just upgraded from Service Desk 3.3 to 3.5.2.  In the older version, when accessing the Add Comment box within an issue, the Reporter's name and the Assignee's name would display.  Since up...

• Question
• jira-service-desk

I have noticed something over the past several weeks that I have been meaning to investigate and I am hopeful someone can point me to the cause or a hint. We use Outlook and I have noticed that on s...

• Question
• cloud
• jira-service-desk

  I am running JIRA Service Desk 3.5.2 and have successfully configured the Service Desk to watch an email box for incoming emails, to which it should create a Service Request. In the custom...

• Question
• developer
• jira-service-desk

Hi All, The customer request queues do not appear listed in numerical or time order. (Infact, I can't see which criterea they are ordered on) Is it possible to change the sort of the queues by requ...

• Question
• jira-service-desk

We have been using jira for 4 years and have recently implemented service desk.  We are running into issues with people who are used to submitting issues via the jira interface either forgetting...

• Question
• jira-service-desk

Hi! I've probably missed some permission setting.. Anyway, here's my problem (example): I am a service desk agent and receive a ticket from customer A, which I'd like to share with customer B. Th...

• Question
• jira-service-desk
• permission

  Dear Atlassian Community, we changed the ServiceDesk language into german but still have a lot of "Words" which didn't change, could you explain us where to change this? Thank you

• Question
• jira-service-desk

Hi, I would like to be able to edit the fields displayed on the customer portal when the customer looks at lists of his own issues/requests. The fields available look like defaults, but I would like ...

• Question
• jira-service-desk

Hi, In the latest version of Service Desk (3.4), I see a Don't notify me button on the Customer Portal. See screenshot.     Can someone tell me what that button does? How does it pr...

• Question
• jira-service-desk

I added images to the ServiceDesk Jira to show my customer.  But the customer can't see them in the portal.   What have I done wrong when I added the images to the Jira that means the cus...

• Question
• jira-service-desk

Hi, I just got a new liscence key for extending the trial for the Portfolio for JIRA add-on and updated the key and got recognition that the key is valid with new expiration date in August. However,...

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• jira-service-desk

Can't seem to remove the middle record - in image.

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• jira-service-desk

This error I can see: Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A \x0A...' for column 'DESCRIPTION' at row 1          &n...

• Question
• jira-service-desk

Hi We have in our workflow a transition called "Accept" - from status "Open" to status "In progress". 1) When the agent "X" accept the request, the assignee of this request should be changed aut...

• Question
• jira-service-desk

We use organisations to organise our customers for each project. I would like to be able to mention any customer in that organisation once the oraganisation is added to the ticket in the people secti...

• Question
• jira-service-desk