Jira Service Management

We have an instance running JIRA  Server v7.1.8 with JIRA Service Desk 3.1.9.  I need to include arbitrary javascript on the Customer Portal (globally or per service desk, I dont...

• Question
• javascript
• jira-core
• jira-service-desk

Background Ok.  So the question I am going to propose tonight is straight from the actual problems that come across my desk here within the walls of Atlassian.  I figured I would share thi...

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• bash
• init.d
• java
• linux
• network
• +4 more tags...

This question is in reference to Atlassian Documentation: Enabling public signup and CAPTCHA where do I send customers to public sign up for service desk?  My company has set up public signup a...

• Question
• captcha
• jira-service-desk
• public-signup

This question is in reference to Atlassian Documentation: Create your service desk request types Ask your question here...

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• jira-service-desk
• request-type

This question is in reference to Atlassian Documentation: Configuring request types and workflows  Can fields in Service Desk Request Types be set to hidden without having to set default values?...

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• jira-service-desk
• request-type

This question is in reference to Atlassian Documentation: Configuring the customer portal.  Is it possible to configure the columns (for example to show the Due Date) on Your Customer Portal?ima...

• Question
• customer-portal
• jira-service-desk

Is it possible to create a WebHook that triggers everytime a new Service Desk Issue is created? For normal JIRA Software Projects everything works fine, everytime a issue is created it triggers a ...

• Question
• jira-service-desk

Our team's average rating is 5-stars, however the report shows 0s for days without data which indicates a different overall picture of the actual results.  Most trend reports keep the line at th...

• Question
• report
• jira-service-desk

This question is in reference to Atlassian Documentation: Attaching files and screenshots to issues  

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• attachment
• cloud
• file
• jira-service-desk
• screenshot

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals as described in the title. Is it possible to set up approval steps for jira service desk hosted on a...

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• approver
• documentation
• jira-administration

This question is in reference to Atlassian Documentation: Setting up request types Ask your question here...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Get your customers started with JIRA Service Desk Does the requestor in JIRA ServiceDesk (request created via email) needs to be a&nbsp...

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• jira-service-desk
• user-management

This question is in reference to Atlassian Documentation: Managing the email channel Our exchange server doesn't support IMAP or POP3.  Is there a MAPI connector?

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• jira-service-desk
• email
• ms-exchange

This question is in reference to Atlassian Documentation: Managing the email channel I have set up a prefered business email, can I now delete the default .atlassian.net email so all emails are sent...

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• jira-service-desk
• email

Hi total newbie question here.   We are running Service Desk and Jira.  I want to know how to link a Serice desk item to an Issue in a JIRA Software Project. After looking around fo...

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• jira-service-desk

This question is in reference to Atlassian Documentation: Automating the calculation of priority based on impact and urgency values on issue creation Do you have definitions for above urgency and im...

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• jira-service-desk
• jira-service-desk-cloud

We want to start using Service Desk as our support system. This means that our 100+ customers (each with multiple people who ask questions and raise incidents) will all have to create an Service Desk...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi,     I am trying to query all the issues from the service desk project for all the users using http://xxx/rest/servicedeskapi/request/ . I am able to get the issues from&...

• Question
• jira-service-desk
• service

Dear Atlassian and Users, I have the following question. Is it possible to link different workflow schemes to each other. So for instance when you look at ITIL, you want to make from a problem tic...

• Question
• itil
• jira
• jira-service-desk
• workflow

Can you provide the SQL statement that would locate the JIRA Service Desk license?  Thanks

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Installing JIRA Service Desk Ask your question here...

• Question
• install
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring the customer portal I have managed to implement the change on a simple workflow and is working as expected. However, I am having...

• Question
• customer-portal
• jira-service-desk

This question is in reference to Atlassian Documentation: Missing option to enable JIRA Service Desk for existing project  This does not works for me, i am Admin and agent of the project b...

• Question
• jira-service-desk

We are thinking about using service desk. We have customers that will call in with troubles/requests. If we create a ticket on the customer's behalf, will the customer be able to see it when they log...

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• jira-service-desk
• portal

How Can i change the layout and content of the welcome email that i send to customers? As my customers seem to ignore the format change of it.   Thanks

• Question
• jira-service-desk