Jira Service Management

How is possible that is not possibile order data on queue page, clicking on header column ?

• Question
• jira-service-desk
• queue

I need set SLA from field due date. How I can do it?

• Question
• jira-service-desk
• sla

I can't add my custom field CWP to the customer portal. I get the following error: My custom field type is "Database Values Selection Field". I have added it to all relevant screens. 

• Question
• developer
• jira-service-desk

We have an external email address configured to open tickets in Service Desk.  Emailing the address directly works fine. However, emails sent to a distribution list (alias) that the email addres...

• Question
• jira-service-desk

Want to develop a range of operatonal and SLA reports for problem management. What extra can I do using All in One reporting plug in to what is availible within the core product?  

• Question
• jira-service-desk
• jira

My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees" I can change that to private if I select it. How can I ...

• Question
• developer
• jira-service-desk

when we assign a ticket either by "Assign" or "Assign to me", i want a custom field to be emptied. any ideas?

• Question
• assign
• delete
• jira-service-desk

We are evaluating Jira Servie Desk currently and really enjoy it. Working through some learning curves we have decided that JSD has just about everything we need except a few things here and there wh...

• Question
• email
• jira-service-desk
• notification
• status

How can customers view tickets with a particular status - not just OPEN or CLOSED tickets in the portal.?   We need customers to be able to view only tickets that have a status of 'with custome...

• Question
• jira-service-desk

I am planning to create service desk project for multiple request forms, I want some of those requests to automatically be dropped into the relevant project. So is it possible to figure out how ...

• Question
• jira-service-desk

We are evaluating Jira Service Desk and can't figure out how to send an email notificaiton to key stakeholders and IT personal. We have them in a distributor list in Outlook so it shows up as a group...

• Question
• automation
• email
• jira-service-desk
• notification

My company has 4 e-mail addresses for support and customer service. I would like to know if I can connect these 4 e-mails to the service desk so that I can receive them in my project and assign them ...

• Question
• cloud
• jira-service-desk

We were trying to convert a JSD project into a JSW project by changing the project type but after we changed the project type, JIRA created an error message such as "Unable to render element due to a...

• Question
• jira-service-desk
• jira-software

I do not want to delete a customer entirely, just remove them from a project This seems like a normal operation but I do not see the way to this.   A REST API would be nice...    

• Question
• jira-service-desk

We're researching the use of Jira Service Desk within our orginasation and were wondering whether it's possible to grant access to Jira Service Desk (Tickets) to users outside our company and company...

• Question
• jira-service-desk

Hi, I have an issue where, if a customer sends an email request and "cc" somebody in the email. The "cc'ed" in person becomes request participant. The request participants then begins receiving not...

• Question
• jira-service-desk
• email
• participant

We have just installed JIRA Service Desk. I am an administrator and have been added to the SD team. I have created a SD issue board but can't assign issues, create request types, etc. A Permission ...

• Question
• jira-service-desk

We have projects set up for each of our clients and then organisations attached to each of these made up of different types of customer groups.  We want to restrict the ability ro raise tickets...

• Question
• jira-service-desk

How do we add a calendar to our JIRA service desk tickets to track all our tickets by each day?How do we add a calendar to our JIRA service desk tickets to track all our tickets by each day? We are u...

• Question
• calendar
• jira-service-desk

Help!    Service Desk Customers and Users are allowed to ONLY comment Internally.    How do I remove them from seeing all the internal comments and notifications???? 

• Question
• jira-service-desk

I'm looking to open up a help desk, and whenever I respond to the customer they get an email with the following comments:   Everything about this is great! Except for the fact there is a link ...

• Question
• jira-service-desk

Trying to setup mail account for recieving notifications in JIRA Service Desk automatically and get the following message when trying to configure POP/Secure POP/IMAP/Secure IMAP: Unfortunately JIRA...

• Question
• jira-service-desk

Dear All, I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well. But we cannot set it up in Service Desk, due the following error: When I try to add a...

• Question
• jira-service-desk

How can we create a mechanism for tracking licensing using a similar mechanism how JIRA does? Are there any plugins or code changes that are required - any pointers on approach will help.

• Question
• integration
• jira-service-desk
• sen

...nly seems to accept the body and whether post is public. as parameters. Am I right in assuming that the only way to do this would be to send the API request from the customer user? instead of the g...

• Question
• jira-service-desk
• rest-api