Jira Service Management

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Can the Help Center Articles (Customer Po...

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• jira-service-desk

Hello, I tried to search the community for answers, but the majority included coding which I am not comfortable with.   I just want subtasks to automatically populate whenever I enter a reque...

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• jira-service-desk
• sub-task

I am attempting to link my exisiting JIRA Software Project to my new JIRA Service Desk. I am using a JIRA Service Desk add-on called Clone and Move JIRA Plugin, but when I try to locate my JIRA Softw...

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• jira-service-desk

Hi All, first I should say that I'm very happy to start using JIRA solutions. Great solutions! :) I'm using JIRA as cloud and my job here is  using JIRA like unique central of alerts. I just ...

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• jira-service-desk
• sla

I have a new installation of JIra service desk with multiple AD user directories, which are being used to generate customer logins.   Customers are able to login to the portal and create ...

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• jira-service-desk

Hi,     I just changed Jira Server to run on a domain instead of localhost.  Now, it is giving the following error when I try to create an issue.   Exception occurred: com.atla...

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• error
• jira-service-desk
• sql

Jira Version 7.3.7 ServiceDesk Version: 3.5.1   We are all of a sudden unable to fetch IMAP Mails:   We have round about 50 Mails in the support-INBOX and get always those 6  Line...

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• imap
• jira-service-desk

The IF conditions tree in service desk automation are showed over each other.  Does anyone knows why and how I can fix that? It is Jira Service Desk on server ver. 3.3.0    

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• jira-service-desk

Hi all, We are using JIRA SD for some weeks now. To better answer to our needs, our process is e-mail based (we don't advertise about the portal, it's even not accessible to external users). One of...

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• jira-service-desk

Hello, I have the following automation rule: When comment added. But I get an Error when an internal user (Developer) comment the issue. How can I find the problem? When I did the same - it works ...

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• jira-service-desk

Hi, Last week we changed our mail service provider. When I realized our Service Desk e-mails are nowhere-to-be-found , I checked our e-mail and tried to fix its e-mail protocol and mail server. As I...

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• email
• error
• jira-service-desk

Is it possible to add a watcher or request participant using the build in JIRA service desk automation tool?  There's a CC field, but that's not the same as watcher or request participant. 

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• jira-service-desk

Hi! When I attach a file to an issue, my client can not download it from the service desk. Can you help me?

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• jira-service-desk

...ot want this service desk to be visible when users log in to the support portal unless they've been specifically added to this service desk.   For example.. we allow public signup for our main h...

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• jira-service-desk

Hi, We are using Jira Service Desk (server JIRA v7.3.4/ JSD v3.4.1). I've already set up the custom notifications. I want to add a personalised signature now. What I want to achieve is to have the...

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• jira-service-desk
• notification

Hi, I'd like to use Jira Helpdesk to receive software helpdesk request from my clients outside my company... They are many and don't have a Jira account.   I tried to configure, using your web ...

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• jira-service-desk

We have an issue when portal only customers are not able to sign into the portal from SSO Provider Okta through SWA protocol. Is this an expected behavior of JIRA portal for the customers in JIRA ...

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• jira
• jira-service-desk

Hello i bought a jira service desk but what source code could I download and why can i help you?

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• jira-service-desk

Is it possible to reply via email to a service desk issue that was submitted via email, and include potentially relevant knowledge base content in that email? When customers enter a ticket via the po...

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• jira-service-desk

Bom dia.   Gostaria de saber se existe a possibilidade de usar métricas e calendários diferentes para o mesmo projeto.

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• jira-service-desk

When jira@xxxxxxxx.com (email we have setup for service desk) is in the cc'd part of an email, most of the times it takes about 20-35 minutes for the email to be placed automatically into the Jira ti...

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• jira-service-desk

JIRA Service Desk (3.3.1) We installed this about six months ago.   None of the 3 users could log in successfully. Need assistance.

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• jira-service-desk

Hello Team, I am new to plugin development. I am trying to build a plugin by following the tutorial available for Atlassian developers. Below is the link that I followed. https://developer.atlassia...

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• jira-service-desk

Hi, I would like to know if it Is possible to personalize the waiting line by adding field as "creation date" so the costumer can sort the request by date. Thank you

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• jira-service-desk

Hi All, Is it possible to limit a users permissions so that he can see requests from one Organisation? We currently have several Organisations configured, each with their own set of Customers, but w...

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• jira-service-desk