Service Desk Attachements - Dead link

[Patrick Sacher]

Hi,

We have a problem with attachements in our Tickets. We cannot open any attachements any user was uploading. I always get the "Oops, you have found a dead link". I cannot preview or open it in Jira directly either. Can you help me out please.

Best Regards,

Patrick

[Dave Theodore [Coyote Creek Consulting]]

Sounds like something changed on the server side. Either the attachments directory is no longer there or the user that Jira runs as does not have permission to access them. Could it be that Jira was running as root user for a period of time and is now running as an unprivileged user? If so, you'd need to chown -R the Jira home directory to the correct user (or do the equivalent on Windows.)