Jira Service Management

Searched through Documentation & KBs, but can't find the answer. We are constantly prompted to (!) Update our SLAs in one of our JIRA Service Desks. (We have about 4 service desks setup at ...

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• jira-service-desk

Hi, We are using Service Desk Cloud, and we have a notification scheme set up to send an email notification to one of our agents anytime an issue is closed. The notification is generated proper...

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• jira-service-desk

Our company is splitting and we have to create a separate cloud site for the team taking over part of our duties.  We have created the new site but it refuses to restore the backup of our site.&...

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• jira-service-desk

I seem to being having issues setting the Approver as the Reporter as these are different data types and casting is most likely needed.  Does anyone have a Scriptrunner example that does somethi...

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• jira-service-desk

JSD has two ways customers other than the submitter can get email when a ticket is updated: Shared with (in the portal) aka Request Participants (in the agent view) Customer can click the Get noti...

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• jira-service-desk

Hi I am experiencing where the top right search bar on the screen disappears when in a Service Desk project. This happens when you click on All open issues. Browser : Chrome   However when ...

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• jira-service-desk

Hello, we're using Service Desk to collect issues from customers. We also use JIRA Software. We create linked Software issues from those JSD issues to control development. How can we sync thos...

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• jira-service-desk
• jira-software

Hi together, I would like to know if it is possible to get mail notifications when Reporter and Assignee are the same user? Atm I am just getting external comments as mail notification. Is there a w...

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• jira-service-desk

Hi! I'm able to preview an attached PDF @ service desk agent view (when working on a ticket). Following screenshot displays a ticket with a PDF attached.   When I click on it a preview...

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• jira-service-desk

Error is Open -> pending org.ofbiz.core.entity.GenericTransactionException: Commit failed, rollback previously requested by nested transaction.   I did try to add in another status awaiting...

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• jira-service-desk
• transition

I want to be able to pause the SLA if a comment is added to the ticket (for example, need more information from the customer) but when looking at the SLA metrics in Jira Admin I only see the ability ...

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• jira-service-desk

I have a requirement where in I have JIRA Service Desk form which is available in Project A.  and I asked to create Project B and duplicate the form which is in Project B. Now, as a customer, I...

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• jira-service-desk

Hello folks,  I'm managing my assets (computers, monitors and other stuff) using a model described here https://www.atlassian.com/blog/archives/jira-asset-management-overview, the manageme...

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• custom-field
• customer-portal
• jira-service-desk

alguno de ustedes sabe como cambiar los estados para una incidencia 

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• jira-service-desk

How can I assign a ticket to a service desk queue created I have 3 different queues.  So I can manually move tickets from unassigned to the various queues.

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• jira-service-desk

Hello I'm using Service Desk 3.4.1 and i'm trying to run some reports on a Service Desk project I have. However the only series options i get are "Created and Resolved" which isn't enough, i don't ha...

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• jira-service-desk
• report

Hi all, I am using JIRA Service Desk 3.5.0 and I try to connect to my MS SQL Server using Force Encryption. The JIRA SErvice Desk is installed as Service on the same Server as MS SQL. The problem i...

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• jira-service-desk

When a user calls our help desk, we require our agents to fill out a ticket detailing the call.  Usually, the user's issue is resolved on the call.  Is it possible to create an issue in Ser...

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• jira-service-desk

....Generic; using System.Linq; using System.Text; using MSXML2; namespace JiraConsoleApp { class Jira { public string JiraUserName { get; set; } public string JiraPassword { g...

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• cloud
• jira-service-desk
• rest-api

Is it posible to proxy Jira Service Desk specyfic customer portal via Apache ?? I want to share to our clients specific customer portal not all Jira application like in doc. https://confluence.atla...

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• jira-service-desk

Hi, We currently use a hosted version of JIRA Service Desk. When an email is sent to our support mailbox it auotmatically creates an issue in Jira Service Desk. JIRA Service Desk handles...

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• jira-service-desk

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal. When I create ticket with an attachment from portal it is visible...

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• jira-service-desk

Good afternoon, no link works. Please help, thanks)

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• jira-service-desk

Hello, I have a problem with which I want to hide the buttons tools on the dashboard page using javascript, When i execute this sript                   ...

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• jira-service-desk

How do I create a Jira Servce Desk queue for each customer / organization ?

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• jira-service-desk