How to copy Reporters Manager attribute using the automation

[Manoj Gangwar]

Hello Leaders, 

I have an automation rule that copies the Reporters Department attribute. However, I want to use the automation to copy the Reporters Manager attribute, but it is not copying the attribute. I have checked the output of RestAPI and it is not fetching the manager attribute.

If it is not feasible then is there any alternative or workaround that would be helpful?

[Kawan Diogo]

Hello @Manoj Gangwar 

Could you please share an template of the webhook response with us?

Sometimes the webhook return directly into the body, so you can make a try using a value like {{webhookResponse.account.extended_profile.manager}}

Best Regards

[Manoj Gangwar]

I already tied value {{webhookResponse.account.extended_profile.manager}}

Here is the Rest API response:

{"account":{"account_id":"712020:c005577b-dba6-4cb8-b712-d65b5d479c8e","name":"Aahanna Gowda","nickname":"Aahanna Gowda","locale":"en-US","email":"aahanna.gowda@mysite.com","picture":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","extended_profile":{"job_title":"Business Process Associate","organization":"Host Support Bangalore"},"characteristics":{"not_mentionable":false},"account_type":"atlassian","account_status":"active","email_verified":true,"privacy_settings":{"name":"public","nickname":"public","picture":"collaborator","extended_profile.job_title":"public","extended_profile.department":"collaborator","extended_profile.organization":"collaborator","extended_profile.location":"collaborator","zoneinfo":"collaborator","email":"collaborator","extended_profile.phone_number":"collaborator","extended_profile.team_type":"private"}}}