Jira Service Management

Hi,   We have once Project say Project A created in JIRA service Desk & it will be used by 3 different customers.We want to configure in such way that Customer A should not see tickets rai...

• Question
• jira-service-desk
• jira-service-desk-cloud

I'm currently testing Jira Service Desk cloud and i have an issue/question related to the status "Waiting for Customer". I'm using the default workflow provided in Jira Service Desk Cloud. This wor...

• Question
• jira-service-desk

Hi, does anyone know how to set email recipients in message handler template. e.g. we want to send notifications to all watchers when an issue gets commented. (same as participants) And how to de...

• Question
• jemh
• jira-service-desk

On the ticket level, I would like to make dependent drop down menues with the following criteria: Menu 1 has 6 options in the drop down menu, which can be selected. Menu 2: If option 4 is selected...

• Question
• jira-service-desk

Using the cloud version. Any suggestions? seems all options are server based. Thanks!  

• Question
• jira-service-desk

I am a Jira Admin and Jira Service Desk admin and have run into problems with email attachment files larger than 10MB completely stopping all emails flowing into Jira Service Desk. We are running Ji...

• Question
• developer
• jira-service-desk
• server

If a request requires approval, how do I setup a list of allowable approvers, that a user can choose one or more from, excluding themselves (the creator). 

• Question
• jira-service-desk
• approver

Is there any way to customize/disable welcome-emails to new customers? I don't want service desk to send welcome email to a newly added customer in service desk project. Please help. We are using ...

• Question
• jira-service-desk

Hey, we just completed setting up Jira-Service-Desk, but we would like to customize our client portal just a little bit more. We have two buttons where our coworkers can create different tasks and i...

• Question
• jira-service-desk

Hello, Could someone tell me what Atlassin tutorials I need to create a webhook that is descriped in the title? Thank you in advance   Kevin

• Question
• jira-service-desk

Hello There , We are considering using Jira  service Desk on cloud for our company.(unlimited customer license) we have around 400 end users and not all of them have access to internet.Just wa...

• Question
• jira-service-desk
• jira

I need to add Participants and Organisations to my JSD tickets, and need these included people to be able to access any file attachments associated with those tickets.  IT appears t...

• Question
• jira-service-desk

Hi,  I am creating customer request using jsd api. I am facing problem while setting list of fileds value. Basicaly for customField which is single select. return error mes...

• Question
• jira-service-desk

Hi Atlassian team, I have customized customer email with my required format, but as a customer i am not getting any email with email background with email which we receive like comment email. I...

• Question
• jira-service-desk

Test of email channel says it is ok. Emails are in the inbox and unread. Processing Log says last read email was 2 days ago. Connectivity log has occasional auth and connection errors, but before ...

• Question
• jira-service-desk

Hello Community   As in topic , i'm unable to save "-1" value in text field. Once changes are saved the value is dropped. i have checked other values like "1", "-2", "-10" they are saved fine,...

• Question
• jira-service-desk

We are receiving issues via email and need to include any cc'd email addresses in any email communications going forward. These people are being added as a "requested participant" however within any...

• Question
• jira-service-desk

Good afternoon. The intenal and external users of Jira Service Desk in Cloud did not receive the automatic invitation. How to proceed in this case?

• Question
• jira-service-desk

I am currently evaluating Jira Service Desk (server version), and one snag I've hit is that the "User Picker" field that I have on our forms will not autofill unless I'm specifically logged in with o...

• Question
• jira-service-desk

When importing a new group of customers can you set a default password and have them flagged to change when they log in for the first time? Also we don't have SAMIL enabled.

• Question
• jira-service-desk

I am getting the following mail, when my customers are sending me a mail with a support request. I don't really need a licence for every customer??? How do I have to import those mails to get them t...

• Question
• jira-service-desk

Hello,   We are trying to configure the email address for Jira where users can send emails and jira logs tickets automatically. Do we need to assign a ticket type to the email address (inciden...

• Question
• jira-service-desk

Hi, When i input the spending times manually, the system view those times in JIRA truthfully. But I want to export this with excel format, I see the times, are different. You can see the bug below:...

• Question
• jira-service-desk

We're in the process of setting up the service desk to be a gateway for account setups. When the user sets up an account, our JIRA service desk automatically sends an email out with confirmation and ...

• Question
• jira-service-desk

I am checking out the new Jira experience. In Jira Service Desk, Raise a Request is gone. We use this function when we open a ticket on our customer's behalf to ensure they see issues via their porta...

• Question
• jira-service-desk
• new-to-jira