How to filter tickets raised by customer in jira service desk using request-type field

[atltools]

Hi,

We are using JSD for ticketing and customer are logging tickets for builds and I want to filter out all the tickets raised by the customers in jira service desk using request-type field as shown in the screenshot.

[Tarun Sapra]

You can use the "Customer request type" field in JQL to fetch JSD tickets by request type.

From the docs

Customer Request Type values follow the format of " projectkey/lowercased-form-title-hyphenated", so it may be possible to guess.
For example project key of "ITS":

1. General Assistance = its/general-assistance
2. Infrastructure Support = its/infrastructure-support
3. Telecommunications / Telephones = its/telecommunications--telephones (notice the double hyphen on this one)

[Alana Fernando]

hi,

for the best of my knowledge it is not possible to identify issues created by clients using request type unless you configured clients to create a certain request types where those request type can not create by internal users( your team members) 

alternatively you may try one of below queries. 

reporter  in (<client 1 user name>, <Client 2 user name>)// you can use this JQL with default JIRA. define all of your clients who are log in tickets. (not efficient if you have lot of clients)


//IF you have Jtricks plugin installed 

reporter in membersOf("<Client group-name>") // use this if you have created a group and associated all of your clients in this group.

JQL tricks support document