Service Desk Customer Portal ID

[SD Admin]

Hi, 

We allow anyone to submit incidents by access the URL. However, we would like to customize the portal ID for public URL to use certain name rather than a running number (eg: https://xxx.atlassian.net/servicedesk/customer/portal/3) How can this be done?

example: 

https://xxx.atlassian.net/servicedesk/customer/portal/companyABC instead of 

https://xxx.atlassian.net/servicedesk/customer/portal/6

Thanks

[Jack Brickey · Accepted solution]

This has been asked a number of times w/in the Community. A quick search will expose the discussions. Here is one but there are others.

Bottomline:

Cloud - you cannot accomplish

Server - you can use a proxy

[SD Admin]

Thanks. This is short and clear :)

[Andy Pritchard]

You can just create a page on your website and then do a redirect. There is a way to do a "server side redirect" where the URL does not change.