Jira Service Management

Licence:SEN-9697068   Refer to previous bug number #JSP-400348  in Jira Core. Disabling service desk addon made the Create project working. It also disabled SD application. Now when tryi...

• Question
• jira-service-desk

I have set up an alias "approve" set to transition a service request to the next workflow step. Using a test case, that seems to work fine but it sees that the validation is failing. I have assigned ...

• Question
• approver
• jemh
• jira-service-desk

Hello, I would like to know if there is a way to limit the options users can choose in specific Form request types.   Specifically; I would like users filling out Form A to have options [1,2,...

• Question
• jira-service-desk

Hey there,    I want to add some Queues to the customer dashboard ( see attached) like request type and date of request.  How can I do so? THX for your help.  Lisa

• Question
• jira-service-desk

...sonObject1.put("body","test"); queryObject.put("additionalComment",jsonObject1); queryObject.put("public",true); queryObject.put("temporaryAttachmentIds",q...

• Question
• rest-api
• android
• api
• java
• jira-development
• +1 more tag...

Hi, I have a issue types dedicated to request with approval, with a specific workflow. My problem is that I don't know how to make this issue type appears in the ticket form : Here the project...

• Question
• approver
• issue-type
• jira-service-desk

Hi,  we want to show our service desk portal only in english (default) and users should not be able to change there langauge preferences.  I tried to disable the languages like german in ...

• Question
• cloud
• jira-service-desk
• language
• portal

Hi All, Could you advise me why the Confluence loads slowly? The JIRA is loading properly. So we do not have an internet connection or server problem. Did anyone else have such a probl...

• Question
• jira-service-desk

Hello, We have users from different countries currently using our product. I want to provide them with a customer portal in their own language. For example a user from the USA should see the englis...

• Question
• jira-service-desk

Hi everyone,  I have a simple yet unclear (and probably stupid) question. I'm looking into setting up Jira Service Desk to try it out on Linux (CentOS 7). What I wanted to know is where the dat...

• Question
• issue-collector
• jira-service-desk

On "Serving customers with a knowledge base" (https://confluence.atlassian.com/servicedeskserver035/serving-customers-with-a-knowledge-base-894759682.html#Servingcustomerswithaknowledgebase-link...

• Question
• jira-service-desk

I want to write a Groovy script that will identify the organizations to which a user belongs. I can go the other way using  def organizations = organizationService.getOrganizations(currentUser,...

• Question
• groovy
• jira-service-desk
• organization

I get this " Edit Your Queues " tip, in a blue colored box, at the bottom right of my browser when i click on Queues. Somehow that blue colored box just doesn't disappear as well as there is not...

• Question
• jira-service-desk

I have built out two system one for prod and one for uat. I need to know how to install the Jira software for each environment. I will adding them to a load balancer and migrating the data from MySQL...

• Question
• jira-service-desk

I just set up an email handler for one of our service desks. There doesn't seem to be the standard setting in the config that allows the emails to remain in the account after forwardin...

• Question
• jira-service-desk

Hi, We had three service desks in our env and today morning when I tried to access my team service desk it says: Something seems to have gone wrong You don't have permission to access this Service...

• Question
• jira
• jira-service-desk

Hello, As administrator, I want all customers in a project to view all issues in the project. How can I do this? Thank you.

• Question
• jira-service-desk

We just purchased Service Desk with 3 Users as Agents and are trying to add a few Collaborators, but none of the Q&A I am looking at helping me to find the so called "Collaborators Tab".   ...

• Question
• jira-service-desk

Our objective is to add new link from the client view. With this link the client would be able to reopen a ticket. Our objective it to have something like the 'Cancel request' (see below...

• Question
• jira-service-desk

We got Jira service desk down and in the log we see: ---------- 13 plugins failed to load during JIRA startup. 'com.atlassian.servicedesk.servicedesk-notifications-plugin' - 'Service Desk Notifica...

• Question
• jira-service-desk

Hi, I have configured a template for the email notification with a specific design. When a costumer open a ticket, this customer receive an email with the right template. But the Service Desk team...

• Question
• jira-service-desk

Here's what I want to do: I want to limit what type of issue customers can create, i.e. I want all incoming things to first be "New Issue" The team will then vet these "New Issues" and determin...

• Question
• jira-service-desk
• permission
• portal

Hello - we had discovered that there were customers added to an Organization, which shouldn't have been there.  We typically add customers to an organization via the "Add customers" button....

• Question
• jira-service-desk

When I add a then clause in automation, the list of fields that can be edited with an issue is only showing the system fields. Why is that and can I change this?

• Question
• jira-service-desk

Hi! Would it be possible to implement following in Jira SD: If a ticket hits a specific status, an e-mail including the content of the ticket (reporter's notes and attachments) will be created and ...

• Question
• email
• jira-service-desk