Jira Service Management

I have disabled and enabled back some add-ons then customer portal project completely grayed out. Do you know the root cause of this issue?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I have a project in jira servicedesk linked to Confluence Knowledge base.  Customer permission is "Anyone can email the service desk or raise a request in the portal" I review documenta...

• Question
• jira-service-desk

I am using Max function which is throwing an exception during evaluation. Function is as follows Max( { [Time].AllMembers }, [Measures].[All Tests in Execution Cummulative] ) Exception is: ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Whenever we load customer portal link it shows raw JSON content for 2-3 seconds. Please let us know how to resolve this issue? Service Desk version: 3.10.0 Core JIRA version: 7.7.0 And we are...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I want to create two separate projects "Service" and "Support" with mail address service@foo.com and support@foo.com. Reading through your documentation and support groups, I stumbled...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  I would like to ask for a help and advise with following issue. We have several customers, and I would like each of them to user their own customer portal.  I have currently created...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello! I am at JIRA service desk right now (server) and I want my agents to only view and manipulate issues specific for them. Is that possible? If so how could I implement it. Thank you for your time

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• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

The Jira Service Desk Project, Settings - > Notifications  Notification Schema has Issues Created and the notification is for Watchers, Current Assignee and Reporter. We currently have Agen...

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• jira-service-desk

Our users would like a way to search off of status when looking at the list of tickets. Is there a way to allow customer portal users to search or filter on a specific status? Any suggesti...

• Question
• jira-service-desk

We are looking into which Service desk software to use and need SSO for our 500 employees to a knowledge base etc. Can Identity manager handle that for the Customers in Jira Service desk or will&nbsp...

• Question
• jira-service-desk
• cloud
• jira-cloud
• sso

hallo Everyone,   I would like to raise a bug in Jira Service Desk.   I noticed that when I a set of custom fields as required in the field configuration settings and then create reques...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am running a jira service desk 3.4.2. My email notifications were working fine and with no problem. However, since two weeks, I noticed that only users with agent role receive emai...

• Question
• email
• jira-service-desk
• notification

Hi guys, We've recently migrated to Jira Service Desk and everything's been working fine for the last two weeks, but yesterday afternoon I set some fields as "required" on the service desk field con...

• Question
• jira-service-desk

Hi all,  I renewed (don't upgrade or update) our instance licence for JSD and then some permissions got broken.  Our JSD version is 2.5.9 and Jira version is 6.4.12.  After this ope...

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• jira-service-desk

I want multiple words in comment contains automation rule. for ex. if comment contains "approved" or "ok" then ticket will be approved on both words.

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• jira-service-desk

I am putting together a chain of approval. I do not know how to do it, I have a custom field that allows you to select different values. I need that when a value is selected, it has a user associate...

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• jira-service-desk

Database monitoring This page allows you to monitor JIRA's database connection usage. You can use this information to tune the size of JIRA's connection pool and to diagnose performance problems. Se...

• Question
• jira-service-desk

Hello, I have a situation where I need to auto-populate the Original Estimate field with 0:15m instead of the standard 0:00m with after the issue is created.   When I have attempted to c...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I have a situation where I need the Reporter Field re-populated after the issue is created. When a new issue lands in JSD via email it automatically drops the sender's email address into the...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Support Team, We are getting the error: The user "mjacques" does not have permission to view this issue. This user will not be added to the watch list.   We are already installed the wat...

• Question
• jira-service-desk
• jira-service-desk-server
• server

i use the following script to add myself and another team member to be watchers of ALL tickets.... as you can imagine it gets a little daunting.   import com.atlassian.jira.component.Component...

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• jira-service-desk

We have created some GREAT content in our Knowledge base site, however the Atlassian Jira Service Desk (cloud hosted) portal renders the pages VERY narrow (TONS on white space on each side) of the co...

• Question
• jira-service-desk
• cloud
• jira-cloud
• knowledge-base

Our users are wondering if there is anyway to separate the internal and external comments?  Instead of a stream with the internal and external comments mixed together they are essentially wantin...

• Question
• cloud
• jira-service-desk

Hi, According to our organization, a Project Leader of a Service Desk Project should be able to : manage his/her queues manage his/her SLA manage his/her report manage his/her request types ma...

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• jira-service-desk
• jira-service-desk-server
• server

I can not access to my linsence

• Question
• jira-service-desk