Jira Service Management

Hello. Our team likes to automate certain tasks, and a big selling feature of JIRA for us was the ability to query and manipulate a backend database.   For example, I needed to remove ~10 com...

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• jira-service-desk

Hi, i have serveral problems by unsing the Jira Service Desk in german. Then installation was fine but when i try to configure several thinks it is a bad mix from german an english. For example: I...

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• jira-service-desk

I have a question on the fundamental, architectural, interoperation between JIRA Service Desk (JSD) and Riada Insight – specifically with respect to the user. There are two: the JSD user account (whi...

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• custom-field
• insight
• integration
• jira-service-desk

I am new to Jira. What is the recommended learning path for learning how to customise our JIRA Service Desk? I have joined a small software development team using Jira to manage scrum software devel...

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• jira-service-desk
• training-and-certification

Is it possible to automate announcement in the customer portal when some event occurs ?  Say a customer report that the server is down, I want to make a announcement in the portal that says "Se...

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• jira-service-desk

Hello, I would like to create some transitions without any notifications for service desk customers. For example, a specific transition to resolve or close an issue that would not trigger any n...

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• jira-service-desk

...ssue and select as author the customer who reported about problem, this customer not receive any notifications. Also issues created in this way do not shown in their public user profile and on the c...

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• jira-service-desk

We are giving same user to different persons.To identify the reported person we want to create custom field values with their names for each user.

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• jira-service-desk

Dear Team, How to add multiple users IDs to the notification of the all events in JIRA Service Desk Project? We have configured one mail id in the Global setting and project lead of that projec...

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• jira-service-desk

Hi, I have 2 user directories setup delegated authentication & JIRA internal directory, I am not getting any results when I try  to add users to roles in a project by searching using e...

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• jira-service-desk

How can I see what customers are logging into my Service Desk portal?

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• jira-service-desk

it worked for a couple of days now I get this error       Test Remote Directory Connection Use this form to test the connection to Microsoft Active Directory (Read/Write) dir...

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• jira-service-desk

Hi all, I am getting myself acquainted with JIRA Service Desk functionalities and features, here are few questions: 1) I can see out-of-box workflows for "bug" & "new feature" is different from...

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• jira-service-desk

Dear All, My question is:  Is it possible to have two separate instances go JIRA running in two different offices share and connect to a common JIRA Service Desk instance? All these will be J...

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• jira-service-desk

I have just installed JIRA Service Desk Cloud version. What is JIRA Core and is it already installed with JIRA Service Desk? How can I use service desk to enhance the customer experience?

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• jira-service-desk

I want add the priority field value into the Email Notification subject line that JIRA Service Desk sends out when an issue is created. Currently it is "${issue.key} ${issue.summary}". The 'ins...

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• email
• jira-service-desk
• notification

Hi  I would like to merge two IT Desk project in JIRA. we had different for IT related one and Software Dev related one. Now want to merge two in one with all the issues.   Thanks Muthu.

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• jira-service-desk

I can not seem to find the setting where i can set the default issue type for all incoming emails. Goal: I am hoping to have all emails that are sent to the ServiceDesk come into Jira as an Incident...

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• jira-service-desk

Hi,  We are spinning up Jira Servicedesk and are very happy with it so far :) One thing I can not figure out is how our team can be notified when an end user creates a new request in the user p...

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• customer-portal
• email
• jira-service-desk

Currently JIRA Service Desk is only being used internally for issues escalated to our engineering team. We'd like to be able to have our front line support (not JIRA Service Desk Agents) be able to v...

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• jira-service-desk

I have some custom fields that get populated as an issue is worked on that I would like to display in the customer portal (when reviewing requests), but i don't want the customers to have to view tho...

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• jira-service-desk

Hi,   Our client requires utilization reports to be generated from JIRA Service Desk. We want resources to log a time in JIRA Service Desk Project on Daily basis & based on this , we would...

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• jira-service-desk

Hello, we just customized all of our request types in the way we need them to be. Now we are having some minor trouble, the source is the Inquiry Type (At least thats how it is called in a german s...

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• jira-service-desk

The "What do you need help with?" search on our Help Center portal is behaving in an unhelpful way. I can type in two simple words. Of the three request types it suggests, two of them have neither o...

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• jira-service-desk

I'd like to add our client's logo's to the tickets they submit. My current set up is to have a group for a client so that multiple people in that organisation can see what others have asked but I'd l...

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• jira-service-desk