How to get issue key?

[Enkhtaivan Ganbat]

Greetings,

I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key}. But it's sending only $ to recipients.

[Deleted user · Accepted solution]

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications

Thanks

[Enkhtaivan Ganbat]

Hi, 

Below image is a screenshot of the Request Created's edit page

[Deleted user]

Hi @Enkhtaivan Ganbat,

Did you use the insert variable option or manually type in the syntax?

Thanks

[Enkhtaivan Ganbat]

I just manually typed in the syntax, what is the "insert variable" option?

[Deleted user]

[Enkhtaivan Ganbat]

Thank you for the prompt replies, it works!

[Abhinav Chaturvedi]

Hey,

What is the significance of issue key in JIRA while checking Lexorank management balancing .

Issue with highest rank length: XXX-64