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Jira service desk : How can I revert template changes

smithamurthy
smithamurthy April 18, 2018

I had made template changes for Issue Types in service desk. How can I revert them?

 

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smithamurthy
smithamurthy April 18, 2018

i modified request types... would like to go to previous version

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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April 19, 2018

Without reverting the whole system to a snapshot of a time before the changes were made, this is not possible.

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smithamurthy
smithamurthy April 22, 2018

Ok, thank you for the confirmation, Kian!

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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April 18, 2018

Hello, 

There is not a way to "revert" the changes unless you want to perform an entire site restore.

You can recreate your templates as they were, but there is not an option to revert. Are you saying you modified the request types, or the issue types themselves? 

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