Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2018 edited
I would recommend having your Jira administrator examine the logs for Jira when this error happens. These can be found in the $JIRAHOME/log/ folder. I would start with the file called 'atlassian-jira.log' and then see if you can go to the date/time in that log when this error occurred. This should have more detailed log entries that have the date and then some kind or ERROR message.
I would be interested to see those specific error messages to better understand the problem here.
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