How to paste a live chat code snippet in portal pages

[sai chenna kesava sajja]

Hi I am trying to integrate JIRA service desk with live chat application. The live chat application generates a code snippet to be pasted in the HTML pages so that chat widget will appear on the page. I am looking for way to insert the code in JIRA service desk customer facing portal page .

I can do this in portal using Add-on. I would like to know whether this can be achieved with out using add-on.

Thanks,

Sai

[Janusz Gorycki]

Hi folks,

Janusz from Spartez here.

Sorry for a bit of commercial break, but we have just released the Chat for Service Desk (server) app - aptly named ‘Chat for Service Desk’. It provides a real-time chatting solution that helps your site visitors / app users connect with teams working through service desk.

It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.

It has a bunch of nifty features:

• Creates issues out of chat conversations on-the-fly
• Turns customer's messages into issue comments
• Turns your issue comments into messages within the chat
• Handles request queues
• Lets you see which customers are currently online
• Allows support personnel to toggle their availability
• Chat widget is replaced with email when all agents are offline
• Send the customer chat digests through email
• Fully optimized for mobile web pages
• Chat look & feel is customisable

Interested? You may want to try it out! It’s just fresh-out on the Atlassian Marketplace.

An introduction video can also be viewed here.

Cheers,
Janusz Gorycki, 
spartez.com