Jira Service Management

I'm new to JSD so forgive me if this question seems silly. I work for a startup software company that will be supporting customers using our product in the near future.  I plan to construct a g...

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• jira-service-desk
• sla

We have Organizations that have several projects with us. Is it possible to have a customized Component(s) like field for each of my Service Desk Organizations? Any hints or suggestions from thi...

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• jira-service-desk

How do I add additional fields for Service Requests?  Where is "Due Date"?

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• jira-service-desk

Hi,  I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP)  how should I proceed? I don't see any permission preventing this? ...

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• jira-service-desk

Hi All We are using JIRA service desk but not using the portal. When an email is sent in and others are included in the email i cant see anywhere in service desk that displays who else has been incl...

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• jira-service-desk

Open an issue form a kanban board. In the New JIRA version you can open an issue with limited issue information (the most essential information)  This issue page will continue loading When cl...

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• jira-service-desk

Hi,   I want to setup JIRA Service Desk latest server version in production on windows platform i.e. windows 2008R2 with External data base PostgreSQL. Currently i dont have sufficient knowled...

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• jira-service-desk

Hello, When a customer wants to change the password the following email is being received.  Unfortunately the link for password change is always generated using Base URL from JIRA Service ...

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• email
• jira-service-desk
• password
• reset

How do I create a Kanban board for a projetc in Jira Service desk?   cheers

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• jira-service-desk

In this recent seminar, an Atlassian employee strongly recommends that a customer not be given the ability to set the Priority for a new issue.  But without this Priority then how can Jira Servi...

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• jira-service-desk

I've used Confluence for several years.  When I change the title of a page to something new and press Publish, that change is immediately reflected. I'm now learning how to use Jira Service Des...

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• jira-service-desk

How do I get my request type to populate in the customer portal. i continue to get this error message for visible fields in each request type. Where or how can I address the "preset value"?

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• jira-service-desk

When I export jsd tickets with "time to resolution" and "time for response", the generated report does not contain the time specifics.

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• jira-service-desk
• report

I am using the Bob Swift Create Subtask On Issue Creation. I am getting the following error: 2017-10-25 00:18:56,292 http-nio-80-exec-5 ERROR jmarchionna 18x73261x1 k0jtro <ip address> /secure...

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• bob-swift
• jira-service-desk
• sub-task

при создании проекта возникает не известная ошибка. Что можно сделать

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• jira-service-desk

I have my own corporate portal and JIRA service desks (on another server). I want the tasks/issues in the JIRA service desks created from the sent form from my site. That is, it filled in the form o...

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• jira-service-desk

Access to Unable SDMS username and password kindly help. TP ID  :       -     TP008528 SDMS TP ID:-     TP0292310531 SPO...

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• jira-service-desk

We are using the cloud version of Jira Service Desk. When a customer creates a request his organization will be added as shared with. The request will just shown to members of the organization....

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• jira-service-desk

We have Confluence and JIRA setup running on the same hosted server and they run on the same domain under different subdomains.  We use NGINX to proxy the requests. We have followed this l...

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• confluence
• jira-service-desk
• knowledge-base

I am trying to set up automation based on reporter domain. I have set it up as follows   WHEN Issue is created IF  Issue matches Reporter Domain = "com.au" THEN Change Client Locatio...

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• jira-service-desk

When I try to access the Widget option in JIRA Service Desk > Project Settings > Widget, I receive the following error:    "We can't load the widget right now. Try again i...

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• jira-service-desk
• widget

The customer portal has a drop down for the banner and button color, which are the same. Is there a way to have the banner a different color and the buttons a different one?

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• jira-service-desk

I want to export all issues that are in a certain field that I provide. For example, if I want all Issues that are Open, within the last week, specific assignee, ect. I know how to export individual...

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• jira-service-desk

As a newbie I am struggling to understand the Data Cube in eazyBI for JIRA. Can anyone point me to some clear documentation. Some help on learning MDX would not go amiss either.   Thanks

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• eazybi
• jira-service-desk

Hi Today I restart the server with Jira Service Desk 3.8.2. And after that it can't start. In browser it shows a 500 error. This is part of catalina.out log: 2017-10-24 17:26:58,352 http-nio-8080-...

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• jira-service-desk