Jira Service Management

Hi Team,   How to have relative time in JIRA Response, resolution, comments, update, history, activity etc. Currently it is showing 1 hr ago, 4 hr ago etc but we want exact time stamp like 03-...

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• jira-service-desk

My Jira software users can't see nor comment my Jira Service desk issues. The only way i can get them to see the issues is to give them access to the application which consumes a license. Any other ...

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• jira-service-desk

Hi, does anybody use Jira Service Desk? If so, would adding a voice component within Jira Service Desk be useful?  

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• jira-service-desk

We recently moved a support desk from a shared mailbox to JSD.  In the past, support agents would sometimes ask for input from non-agents by simply forwarding them the email.  Now we're han...

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• jira-service-desk

Non-portal customers (Reporter) are not receiving e-mails when a ticket is re-opened or a customer event is fired in post, despite 'Notification Helper' showing that they should receive a notificatio...

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• jira-service-desk

Hi, When an issue comes in for approval, there are two options in the Service Desk -Approve -Decline   Is it possible to change the Decline button name to Reject! Thank you

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• jira-service-desk

I want to automate my service desk in order to when an Email or Issue is created the Jira can classify if it is incident, problem or service request, if i mean, is there a way to classify the issue t...

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• automation
• jira-service-desk

Hello I want to set resolved issues (status resolved) to closed (status closed) I must have been there, but now I can't find it.

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• jira-service-desk

I'm configured multiple projects but I want to have only one email notification, if I mean, I know that per project we have a mail where our customers can write us and open a new case. But in this ca...

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• jira-service-desk

...sersFromBothGroups),changeHolder) // update field 10005 to those users if (usersFromBothGroups.contains(issue.reporter)) {return true} // if the reporter is in the group, return true and execute t...

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• addon-com.onresolve.jira.groovy.groovyrunner
• jira-service-desk

I want to be able to display a field in the customer portal.  I can only see the following columns: Type ; Reference ; Summary ; Service Desk ; Status ; Requester I don't need to see Service D...

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• jira-service-desk

Hello, We added a custom field called Closure Comments which will be used by our support agents to enter how they fixed the issue.  Using comments was confusing as there could have been a dozen...

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• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

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• attachment
• jira-service-desk

How to @mention a JIRA Service Desk request participant?

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• jira-service-desk

I have created a widget for my Service Desk project and selected a "Default request type" and "Show all request types in the widget".  When I render the widget, only the default ...

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• jira-service-desk
• widget

When i try to create a new proyect in Jira Service Desk under IT Service Desk. Send me an Error:   Hmm... No se ha podido crear su proyecto debido a un error desconocido. Intente actualizar la...

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• jira-service-desk

The only information I see about approvers is adding them to requests. I want to be able to add approvers to defects and tasks in the release process. Can someone tell me how to do this?

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• jira-service-desk

We want to set up email channel for jira service desk, and hope to read the email thread for a given ticket from database for our customized tools. However, there is a database cleaner option t...

• Question
• jira-service-desk

Hi I am looking into having a SLA of measuring a response rate of the specific group of people in a Service Desk Project to tickets created by everyone to this project. Due to the nature of the...

• Question
• atlassian-support
• cloud
• jira-service-desk
• rate
• report
• +1 more tag...

Hello, I have created a custom field and added it to a screen. The screen should be triggered by changing the status of the issue to a certain one. It works in Jira for our agents but unfortunately ...

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• custom-field
• customer-portal
• jira-service-desk
• screen

Looking to set up the JIRA service desk to support external customers, I would ideally like to have multiple users that log in, each under an account e.g. Customer 1 User 1 User 2 Customer 2 Use...

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• jira-service-desk

Is it possible to make assigned field a required field on issues that comes from email requests? 

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• jira-service-desk