Jira Service Management

The TLDR version: I see that I can select user schema for import but I don't see anything listed for telephone or office address. Is it possible to import those attributes as described below? I supp...

• Question
• cloud
• jira-service-desk
• user-management

Hello - has anyone had success in supporting two different user communities, who authenticate two different ways, in the same Service Desk instance?  We do not use native JIRA authentication, bu...

• Question
• jira-service-desk
• authentication

I want to setup a task i.e. Setup a new server.Under that task, i want to make sure certain jobs get completed like install AV, install Windows updates, set admin password.   How is this best ...

• Question
• jira-service-desk

I am new to Jira Service Desk and would like to configure it to support ITIL change management. I am finding that many things I would expect to come "out of the box" and easily configurable by an adm...

• Question
• jira-service-desk

Background:  We have a few requests which require the customer to manually select their manager as an approver.  Problem: A request just came through in which the customer added themselves...

• Question
• jira-service-desk

I am trying to create tickets automatically from emails. That is working properly. But, I am trying to add to tickets via email as well, but I can't find any way to add to a ticket, even if the subje...

• Question
• jira-service-desk

Hello,  I would like to know if it's possible to pass (with POST or GET method) some variables to Jira Service Desk Form and insert theese variables inside the input form I want (like Jquery doe...

• Question
• jira-service-desk

Hi,   I'm trying to bulk edit a list of tickets and I get a message:  N/A Edit Issues NOTE: You do not have permission to edit the selected 106 issues or at least one issue has a st...

• Question
• jira-service-desk

Hi, according to this post: https://jira.atlassian.com/browse/JSDSERVER-62 it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA. Can y...

• Question
• jira-service-desk

Bonjour,    Je vient chercher un peut d'aide ici car je suis dans un schema un peu particulier au niveau de mon workflow. La problématique : La communication Client/Entreprise passe par...

• Question
• jira-service-desk

He buscado en la documentación de atlassian en esta se encuentra la informacion de configuracion de jira service desk version 2.5  , pero no se encuentra el instalador de esta ni el proceso de i...

• Question
• jira-service-desk

Hello, i was wondering if it is possible to only show approved sites from confluence, in the service desk knowledgebase. We have a space linked to a service desk project and want to do the site appr...

• Question
• atlassian-marketplace
• comala-workflows
• confluence
• jira-service-desk

Hello Atlassian,   I read the blog with new features.  Saw the login free customer portal blog. When i click on them i get a error page not found. Can you help me how to configere the s...

• Question
• jira-service-desk

Hello community!   We set up a SLA that should stop on a comment for a Service desk customer. This does not work and we do not have a clue why (Service targets are disabled [Ziel] in the scre...

• Question
• jira-service-desk

i have customer accounts which are bugged (impossible to log in, all the time there is the message "wrong account"). i would like to remove a customer account, i have administrator grants and i dont...

• Question
• jira-service-desk

Hi! Lat week I wanted to start my free trial of Jira Service Desk. We already use Jira Software (on our own server) I had an easy button 'install' Jira Service Desk, and proceeded the installation....

• Question
• jira-service-desk

  I have a workflow : Open -> In Progress -> Completed -> Closed I have a workflow status that transit from In Progress to Completed.  I have 2 user groups : Labs Managers and En...

• Question
• jira-service-desk

Hi, I wonder to know how to configure email channel for office 365 mailbox since Microsoft give that information: Server: smtp.office365.com Port 587 (recommended) or  port 25 TLS/start TLS E...

• Question
• jira-service-desk

Testing a workflow on a development system (Service Desk), we find that certain issues in the queue take inordinate time to display when we click the links -- or the server puts up a message that "Th...

• Question
• jira-service-desk

How can I manage user account on the JSD (Server based) using Active Directory?

• Question
• jira-service-desk
• ldap
• user-management

Я являюсь администратором в сервис деск, но мне не доступны многие функции. Например, я не могу смотреть типы запросов и управлять ими, не могу создавать очереди, комментировать задачи для клиентов. ...

• Question
• jira-service-desk

I run Atlassian products on a local machine with the hostname myhostname. Jira and Service Desk run on port 8080. Confluence on port 8090. I now want to open the service desk to traffic from outside...

• Question
• jira-service-desk

Hi all, I would like to know how to automate the change of an issue type. Regards.

• Question
• jira-service-desk

When raising a ticket on a portal the system always has the correct request type, but when raising it from the admin interface it always comes in with "Service Desk request: no match".  Ho...

• Question
• jira-service-desk

Hi there, I have a question regarding the customer notifications and can't find the answer. I customized the content (text only) of the customer notifications. When I send myself a test email, I&...

• Question
• customer
• jira-service-desk
• notification