Jira Service Management

Hi, according to this post: https://jira.atlassian.com/browse/JSDSERVER-62 it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA. Can y...

• Question
• jira-service-desk

Bonjour,    Je vient chercher un peut d'aide ici car je suis dans un schema un peu particulier au niveau de mon workflow. La problématique : La communication Client/Entreprise passe par...

• Question
• jira-service-desk

He buscado en la documentación de atlassian en esta se encuentra la informacion de configuracion de jira service desk version 2.5  , pero no se encuentra el instalador de esta ni el proceso de i...

• Question
• jira-service-desk

Hello, i was wondering if it is possible to only show approved sites from confluence, in the service desk knowledgebase. We have a space linked to a service desk project and want to do the site appr...

• Question
• atlassian-marketplace
• comala-workflows
• confluence
• jira-service-desk

Hello Atlassian,   I read the blog with new features.  Saw the login free customer portal blog. When i click on them i get a error page not found. Can you help me how to configere the s...

• Question
• jira-service-desk

Hello community!   We set up a SLA that should stop on a comment for a Service desk customer. This does not work and we do not have a clue why (Service targets are disabled [Ziel] in the scre...

• Question
• jira-service-desk

i have customer accounts which are bugged (impossible to log in, all the time there is the message "wrong account"). i would like to remove a customer account, i have administrator grants and i dont...

• Question
• jira-service-desk

Hi! Lat week I wanted to start my free trial of Jira Service Desk. We already use Jira Software (on our own server) I had an easy button 'install' Jira Service Desk, and proceeded the installation....

• Question
• jira-service-desk

  I have a workflow : Open -> In Progress -> Completed -> Closed I have a workflow status that transit from In Progress to Completed.  I have 2 user groups : Labs Managers and En...

• Question
• jira-service-desk

Hi, I wonder to know how to configure email channel for office 365 mailbox since Microsoft give that information: Server: smtp.office365.com Port 587 (recommended) or  port 25 TLS/start TLS E...

• Question
• jira-service-desk

Testing a workflow on a development system (Service Desk), we find that certain issues in the queue take inordinate time to display when we click the links -- or the server puts up a message that "Th...

• Question
• jira-service-desk

How can I manage user account on the JSD (Server based) using Active Directory?

• Question
• jira-service-desk
• ldap
• user-management

Я являюсь администратором в сервис деск, но мне не доступны многие функции. Например, я не могу смотреть типы запросов и управлять ими, не могу создавать очереди, комментировать задачи для клиентов. ...

• Question
• jira-service-desk

I run Atlassian products on a local machine with the hostname myhostname. Jira and Service Desk run on port 8080. Confluence on port 8090. I now want to open the service desk to traffic from outside...

• Question
• jira-service-desk

Hi all, I would like to know how to automate the change of an issue type. Regards.

• Question
• jira-service-desk

When raising a ticket on a portal the system always has the correct request type, but when raising it from the admin interface it always comes in with "Service Desk request: no match".  Ho...

• Question
• jira-service-desk

Hi there, I have a question regarding the customer notifications and can't find the answer. I customized the content (text only) of the customer notifications. When I send myself a test email, I&...

• Question
• customer
• jira-service-desk
• notification

I created a test project named "project 1" and integrated one email account where all our incoming emails would be received, and issues would be created automatically.   This worked fine on pr...

• Question
• jira-service-desk

I am currently looking at implementing JSD Server for a support desk who are part of a service provider organisation. What they currently have is all relevant Customer Information displayed on the t...

• Question
• jira-service-desk

Hi there, I noticed every email sent to our customers from JIRA Service Desk cloud start with a line in both HTML and plain text formats, and I'm unable to find a way to remove such annoying li...

• Question
• jira-service-desk
• jira-service-desk-cloud

Pulling my hair out on this one. When a tickets issuetype is changed, the Request Type field is not updating and just giving a No Match entry. I already have the Automation pluggin, but i cant figu...

• Question
• automation
• jira-service-desk
• request-type

I have created groups on jira service desk for my issues, but i would also need subgroups if that is possible ... 

• Question
• jira
• jira-service-desk

No logro realizar la integración de HipChat, al intentar hacer la conexión me aparece el mensaje de conexión LIMITADA , ya revise los puertos en el Cortafuegos y el puerto 80, 443, desactive el corta...

• Question
• hipchat
• jira-service-desk

Hi All, I've been having an issue within Service Desk Cloud that is frustrating me to the very core and I can't find anything online to help fix it. The problem is we use 2 separate project rol...

• Question
• jira-service-desk
• permission

We used Comodo Wildcard SSL certificate. After installing and configuring the certificates, the Atlassian JIRA Service won't start. Settings in Server.xml: <Connector port="8443" protocol="org.a...

• Question
• jira-service-desk