How do I change the logo for the service desk login screen

[kirchts]

I have replaced the logo in every place that I can think of, but the login screen for a service desk portal still has a place-filler logo.  I have no idea how I changed it originally or how to change it now and would appreciate any help.  It is specifically  http://<mysite>/servicedesk/customer/user/login?destination=portal%2F2

[kirchts]

Hey folks,  this has been fixed.  I use Refined Theme for JSD.  Activating  Refined Theme globally kept me from seeing the ability to customize the portal login screen.  I just had to disable it globally and then navigate to http://<base url>/servicedesk/customer/portals?customize=true as mentioned in this community article https://community.atlassian.com/t5/Jira-questions/Change-Service-Desk-Logo/qaq-p/333983.  I want to thank Maria Heij at RefinedTheme for taking the time to help me with this issue.

[Yogesh Mude]

HI @kirchts

Welcome to the community!

Please have a look at the below article, this can help you to change the look and feel for JSD customer portal.

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html.

[kirchts]

Thank you for the post, but this has already been tried.  I even changed the size of the new logo 5 times thinking it was being rejected due to size.  It shows up in the settings just fine, but not on the site.  I have cleared the cache, went to a different computer, etc.  Once logged in the new logo shows up all over with no problem; just not on the login screen.

[kirchts]

Anyone else before I submit to Atlassian?

[Jack Brickey]

if you are following the instructions and it isn't working I would certainly open a ticket. I'm on cloud and it works fine so maybe something is up w/ your version of server.