Jira Service Management

I am trying to build a request form for new server builds and I need to do a field lookup to vmware to ensure the VM name is not in use when a customer puts in a suggested server name. (forget for a ...

• Question
• jira-service-desk

I want to enable keyboard shortcuts for customers accessing a service desk portal.  How do I turn it on?

• Question
• jira-service-desk

I 'm rolling out service desk to my customers at the moment.  One question on the customer portal : if a customer drags and drops an attachment into comment box, it automatically adds (sends com...

• Question
• jira-service-desk
• jira

I can't assign an issue to other user although I can browse their name.  I am an administrator of the project. I set permission to "anyone group" for "assignable user", "assign issues" and "br...

• Question
• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   And there is no more option called "Service Desk Customer - Portal Access" to grant the permission acc...

• Question
• jira-service-desk

Greetings, Is it possible to send custom automatic email on issue transition to the reporter? For example, I need a custom automatic email sent when an issue transition to "Waiting for customer" st...

• Question
• jira-service-desk

Greetings,  We recently migrated our JIRA from server to cloud, updating from 7.3.6 to 7.9 before migrating. Our email template was broken before the migration, but I was hoping it might get fi...

• Question
• jira-service-desk

In our Jira setup the ability to create issues from emails is currently broken. How can I find the custom_field_10119 an re-map it correctly?

• Question
• email
• jira-service-desk

Hi Team,  We have installed atlassian-servicedesk-3.11.1-x64.bin on VM box with Linux OS Red Hat Enterprise Linux Server release 7.4, which has dynamic iPaddress, where able to access the web u...

• Question
• jira-service-desk

When an agent or customer clicks on a KB article the page displayed is the title and loading, and that's it. Please help?

• Question
• confluence
• jira-service-desk

We'd like, in Jira SD, to be able to use the Jira issue key (ABC-123) as an RMA number when we are asking customers to return some products to us.  This will keep everything in one system. Howe...

• Question
• jira-service-desk

We're setting up Jira SD for the first time.  Our use case is for external customers who will be submitting requests via email only (we're migrating from Zendesk).  They do not, and should ...

• Question
• jira-service-desk

Hi Team    I would like to use my own domain URL for Service Desk Portal. Is it possible and if yes How do I go with it?   Thanks  Temur

• Question
• jira-service-desk

When setting up access for clients to your Service Desk, a user can share their issue with others. One of the options is "Other customers in their organization". How is "organization" identified or d...

• Question
• jira-service-desk

Hi Team  I am trying to create Linked issue from Jira Software to Jira Service Desk without luck. Can you point me to right direction please?   I can create Linked issue from Jira Servic...

• Question
• jira-service-desk

I am attempting to add fields that are available in our tickets to our Customer Support Request field - weeverapps.com/support. The below screen shot shows the visible fields. When I select "+ Add a...

• Question
• field
• issue-type
• jira-service-desk
• link
• request

Is there a way i could find out where this text is stored as we want to edit it or potentially remove it.  It is on the front end portal page which says 'Dont have an account'..  is it in a...

• Question
• jira
• jira-service-desk

  Hi   Is there any way to add icon for Request Group in Customer Portal?    

• Question
• jira-service-desk

For fun, @Valerie rides bicycles, motorcycles, runs, hikes, and skis. She also manages thousands of Jira tasks and processes for Jira and Confluence. In this interview, you will discover that there's...

• Article
• community-showcase
• confluence
• healthcare
• jira
• jira-service-desk
• +2 more tags...

• Question
• jira-service-desk

Hello, I have trouble with execute automatic rule - changing Customer Request Type when Issue is created. I prepare automatic rule in ProjectA: WHEN Issue Created IF Issue matches issuetype ...

• Question
• jira-service-desk
• server

Dear Community, I am setting up a Service Desk project, and would like to enable ticket opening only via email (simply by not communicating the portal). I would like to enable any of our customers r...

• Question
• jira-service-desk

After creating a new user for Helpdesk, the user receives an email to activate the account. When trying to save the new real name and password I get an error message, that the post link cannot be op...

• Question
• jira-service-desk

We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong, please advise

• Question
• jira-service-desk
• sla

Hello there,   I am not able to reach a specific configuration with the "configure fields" button on create / modification issue screen. I would like to not displayed the button to end user. ...

• Question
• jira-service-desk