Jira Service Management

I've set up the email request feature. I have entered a Custom Secure IMAP configuration for an email I have hosted with Zoho. I know the Zoho part works because until now I've been using a similar...

• Question
• jira-service-desk

Hi, I'm having issues setting up an email channel using a custom address. GIVEN: I select 'Email requests' from the project settings navigation bar AND: I select 'Add a custom email address' ...

• Question
• jira-service-desk

We use groups in JSD for our customers. I'd like to list the groups a customer is in on the issue screen in the JSD backend. The agent should be able to see immediately which groups a customer belong...

• Question
• jira-service-desk

Hi Experts, I am using Jira service desk where i have a custom field on the customer portal which gets data from an external database. Customers use this data to raise the requests. Now when the Db...

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• jira-service-desk

We require JIRA Service Desk to be setup with High Availability and DR setup for an user base of 5000 customers and 3 agents. For this requirements if we purchase, say 10 JIRA Service Desk licenses ...

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• developer
• jira-service-desk

successfully imported csv file to jira, after the completion of import functionality where should i get all the imported files in jira. 

• Question
• jira-service-desk

Greetings, I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key...

• Question
• jira-service-desk

Question 1 I my Jira Service Desk, I see two part to update License: Part1: Update License for Jira Service Desk Part2: Update License for Jira Core My Jira Service Desk is using Data Center. How...

• Question
• jira-service-desk

We're looking to start using Service Desk but we would like to create multiple instances on the same server, one being internal one being external.  I know there is a way to securely separate th...

• Question
• jira-service-desk

Hi, I have a problem with my JSD version 3.8. On the field Description, for some request type, the special character (é, è) is well displayed but on other it's replaced by "?" . I've checked my encod...

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• jira-service-desk

I had made template changes for Issue Types in service desk. How can I revert them?  

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• jira-service-desk

I have a user who used to be able to access our customer portal and no longer is. When I log in as her and navigate to the portal, I see the error 'This project isn't available'   Our customer...

• Question
• jira-service-desk

Me sale el siguiente error cuando entro a service desk   Error al recibir peticiones. Por favor, pida a su administrador que compruebe los logs.   pueden ayudarme con alguna solución?&n...

• Question
• jira-service-desk

Is it possible to navigate directly to the help center in Jira Service Desk? When I use the link https://<Domain Name>.atlassian.net/servicedesk/customer/portals it jusmps straight to my suppo...

• Question
• jira-service-desk

Is it possible to put Organizations in a group rather than individual users?, our customers are companies/organizations and we'd like to put them in groups like Platinum, Gold , Silver etc, so that e...

• Question
• jira-service-desk

Hi, Following tutorial https://confluence.atlassian.com/servicedeskcloud/example-creating-an-sla-with-multiple-cycles-732528990.html, at metric conditions (e.g., Start, Stop) not able to find t...

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• jira-service-desk

Hello,  is it possible to have service desk ticket comment automatically added also to the linked issue? Thanks  Erika

• Question
• jira-service-desk

Greetings, We group our customers into groups such as Platinum, Gold, Silver etc, also some of them are in a second group called VIP and we're trying to prioritize our service desk requests based on...

• Question
• jira-service-desk

Hi, I tested with the cloud external system import tool and using the csv file format for service_desk project type. The organization & request type fail to import. Checked the setting are...

• Question
• jira-administration
• jira-cloud
• jira-service-desk

Question 1: I need to update License of Jiracore in Jira Service Desk. But when I update License, system show this Error:  This license is a JIRA Data Center license and is incompatible with t...

• Question
• jira-service-desk

Hi,  I am testing the csv project import for cloud service desk and received message that project and issues imported successfully. Next, I would like to validate and check my data whether succ...

• Question
• import
• jira-cloud
• jira-service-desk

Hello, I was about to go live with a Server to Cloud migration and hit a annoyance.   Our Server instance is configured to interact with Windows Active Directory so all of our internal use...

• Question
• jira-cloud
• jira-service-desk

Hi there, I would like to re-create this google form in the customer portal so end users can submit their information: https://goo.gl/H61BVc How would I do this? I do not find this system to be in...

• Question
• jira-administration
• jira-service-desk

We are in the process of implementing Service Desk. We have SLAs set up and working, however we can't seem to have the SLA info displayed to the user when they create a ticket. We are using the cloud...

• Question
• cloud
• jira-service-desk
• sla

We currently have some High level customers that we would want to set a tighter SLA tun around for is this possible to achieve in Service Desk? For example most of our customers we would want to set...

• Question
• jira-service-desk