Jira Service Management

My supplier uses Atlassian for our support.  Since two weeks, all e-mails are blocked by our MS Exchange server.  For all their customers, it seems ok but not for us.  Looking at the...

• Question
• jira-service-desk
• jira-service-desk-cloud

Our customers are getting the below error when they try to attach screenshots through the portal   "UNKOWN Server error (500)"

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying to configure API access for a single user/bot so they/it can only read and make changes to issues inside a single JIRA Service Desk project. It should be able to pull field data from all i...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am not sure if I understand access rights for organizations/customer. If I have Organization X, and under it Customer 1, Customer 2, Customer 3. If Customer 3 raises request in service desk, is it ...

• Question
• jira-service-desk

Hi, I have a JIRA SD project in which I need to disable the Account verification email. The toggle button to disable this options won't stay enabled. I have tried many times to enable it, but as so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi. I would like to know. Is it possible to create a field with text (template) that can be edited when creating a query.

• Question
• jira-service-desk

Hello , I don't when this started to happen but the Jira Service desk dashboard is links are not using the base URL address they are using the localhost:8080 address. All the menus work fine and th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'll try to perform this basic api request call below. It succeeds when I do not add the priority field: { "serviceDeskId": "3", "requestTypeId": "30", "requestFieldValues": { "summary": "Te...

• Question
• jira-service-desk
• jira-service-desk-cloud

In Jira portal when we create an ticket and its asking for Labels, could  you please tell me like what is the use of Label and for what it is used.

• Question
• jira-service-desk

We have Zendesk - JIRA integration, and we want to have the ticket creator to be in the watchers list by default even when issue is created from Zendesk. Is this possible?

• Question
• atl-int
• cloud
• jira-service-desk
• jira-service-desk-cloud
• zendesk

Hi, We are currently self hosted Jira in our own AWS server. We have total aroun 180 users will daily concurrently uses the application on daily basis. Some times users reporting Jira is very slow d...

• Question
• jira-service-desk
• migration

Hello, I'm new to using Jira Service Desktop Cloud and I have a question about customizing the Service Desk Portal.  Currently, users need to select from the drop down 'How Can Service Desk help...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are using Jira Service Desk Cloud and would like to use a custom email address that customers can email to make a request. Customers are able to create requests through our custom email, but the p...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hello!  We have a client that we built a customer portal for and this client does not want to go through and create their own accounts to access the portal. We have been manually updating thes...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Organizations in the JIRA Cloud SD is a Locked custom field. We need to extend, can this be done? We support external customer organizations and need to hold information about what software they hav...

• Question
• jira-service-desk

I have requests set up so that if they need approval the approver can reply to an email with approve/decline.  If they approve with "approve" then the request automatically goes to "waiting for ...

• Question
• atlassian-support
• jira-service-desk

Hi, I would like to change my billing to month end . Would this be possible please ? Regards, Romano

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...871a2c3e874517e7090dc6dcad4c663/_/download/contextbatch/js/customerportal,sd.portal.api/batch.js?locale=en-US&sd_operational=true ». portals:9 Échec du chargement pour l’élément <script> d...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Dear, we have created our first project for keeping track of HelpDesk tickets in our organization. While the e-mail reporting is working fine, $username (JIRA) parameter doesn't seem to be in effec...

• Question
• jira-service-desk
• jira-service-desk-server

I'm looking for a way to grant a user (from the Finance department) access to the billing section of Jira Service Desk without making that user a site administrator. The reason it that site admin cou...

• Question
• jira-administration
• jira-cloud
• jira-service-desk

I've tried to add the "sprint" field to a request type in Jira Servicedesk, but when I do, I get the following notification: "This field type cannot be shown - you must provide a preset value" a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We have just installed the Insight macro for Confluence and busy trying to get some powerful filters and displays setup. Having a lot of difficulty at the moment relating object back to all the...

• Question
• confluence-app
• insight
• iql
• jira-service-desk

Hello!   I'd like to send an automated email to users once an issue is created notifying them of the current total open issue count for our Service Desk in addition to the average response tim...

• Question
• jira-service-desk

Hi,  Please assist in upgrading from JSD 3.0.11 to current version.  Other products installed:  JIRA Software 7.0.11 JIRA Core 7.0.2   Thanks so much. 

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have recently started using jira (software, service desk, confluence and stride) and need help setting up and tracking our clients monthly budget. Clients pay us a set amount to support their onli...

• Question
• atlassian-support
• cloud
• contractspro
• cost
• jira-service-desk
• +1 more tag...