Notification after a Service Desk Ticket has been closed

[Lukas Gonzalez]

Hello there

I wanted to know if I can turn the notifications on for tickets that have already been closed/fineished. Anybody? 

Thanks in advance

Best regards

Lukas

[Jack Brickey]

@Lukas Gonzalez, what exactly do you mean? You can have notifications for updates but if already closed will they be updated? If you have a onetime event you could perform a bulk update w/ notifications set to send on update.

[Lukas Gonzalez]

Hi Jack

When a user writes an E-Mail to our support address, it will open a new ticket. After we have resolved the problem, the customer gets an answer and we close the ticket. If the customer decides to comment the ticket after we closed it, we do not get a notification. I want to turn on notifications for that. 

Best

Lukas

[Lukas Gonzalez]

@Jack Brickey any ideas?

[Jack Brickey]

@Lukas Gonzalez, sorry i have been on extended leave. I would refer you to this thread rather than regurgitate it. The question is - are you allowed to comment on a closed issue?

[Lukas Gonzalez]

@Jack Brickey, no problem. I have made some changes and hope they work. 

[Asif Ajanee]

@Lukas Gonzalez What changes did you make? Please share as we are searching for a solution as well.