Raising requests on behalf of new customer email address

I want to raise a request for a customer not in the system.

Currently, raising a request on behalf has a drop down with registered accounts.

Is there a setting I can enable that will allow agents to type in an email address, instead of choosing from the drop down?

1 answer

1 vote

Answer accepted

You have to add the customer first. The agent can go to project > customers > add customer, enter email then open on their behalf.

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I was hoping there'd be a faster way to do it without having to add the customer first.

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