Can the customer username in Service desk be edited

[Kiran Koneti]

When a new customer has been added to Service Desk, user account has been created with a random hexadecimal characters rather than the email id. Can you please let me know if there is an option to edit the username?

[Patrick Cartier [Candylio]]

Hi @Kiran Koneti,

Here is an answer from a little over a year ago that should answer your question. 

https://community.atlassian.com/t5/Jira-questions/How-to-change-Service-Desk-Customer-email-address/qaq-p/582589

Be sure to let the user know that you are doing it too.