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We have a customer that is using Jira as servicedesk tool. Our company is using TopDesk. From TopDesk there is an API available to escalate calls to Jira. The ticket in TopDesk will stay open untill the ticket in Jira is closed. When the ticket in Jira is closed we would like it to automatically close the ticket in TopDesk.
Can someone tell me if this is possible and what we need to arrange this in Jira.
Kind regards
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