Jira Service Management

Hi I had just linked Confluence as a knowledge base to a JIRA desk and the search bar was visible. Suddenly the search bar is missing and I can only display it when I click the magnifying glass icon...

• Question
• jira-cloud
• jira-service-desk
• search

Hello, My service desk project suddenly changed 2 a business project. i cant create any new service desk projects neither, only business. can anyone help me? maybe the addon is deinstalled or went o...

• Question
• jira-service-desk

Hi, I need to edit the Visible Fields from the Document Review issue type that is hidden from our portal. I can edit the issue types available in the portal but not the Document Review. We need to p...

• Question
• jira-service-desk

Hi there, I would like to set "Customers who are added to the project" as default for the customer permission "Who can raise requests?". The problem is that if I create a new project, for a short t...

• Question
• configuration
• default
• jira-service-desk
• permission

I've added customers through the Customers in the left pane. When they raised a ticket on our Support Portal they've been automatically added as a user in the User Management which consumes 1 agent s...

• Question
• agent
• customer
• jira-service-desk
• licence
• user-management

...uthentication for Project A and public sign up available for Project B. It looks like public signup is controlled globally at the application level but once enabled the project administrator can enable or disable public...

• Question
• jira-service-desk

We got used to post comments with Ctrl+Enter in Jira and now, after migration to JSD (cloud version), this shortcut submits internal comment, but we need external. So I try to use scriptrunner s...

• Question
• jira-service-desk
• jira-cloud
• scriptrunner

Newb here. When I click on Project > Create Project, I'm not given the option to Add Sample Data. There is only a field to enter Name and below that, "Template" with the choice of SCRUM or Agile. ...

• Question
• jira-service-desk

How can I make jira support desk widget to set automatically email filed value with current user's email address?

• Question
• jira-service-desk

Hi, As an example, I created a project in jira and added two organizations into it and added the email addresses of my clients to the organizations. While I can open a request to a customer, my cust...

• Question
• jira-service-desk

Hello, I am looking for a way to add some robustness to time tracking/work logs. Mainly we want to: 1. Have activity types - what type of time entry is this. Support, dev, implementation, research....

• Question
• jira-service-desk
• jira

First i want to explain the use case and see if there is a way to make this specific workflow automate.  I have already setup, and have any linked issues properly transitioning the SD ticket.&n...

• Question
• jira-service-desk

I have three separate Service Desk projects that share the same Permission Scheme.  All three projects have different sets of users and various fields/requirements/workflow. Sometimes, agents f...

• Question
• issue-link
• jira-service-desk
• permission

When accessing your logs, you need to scroll through to find failures.  I would love to be able to filter and only show failures, or even have notifications of failures. https://yourservicedes...

• Question
• jira-service-desk

Good morning, we have implemented the JIRA service desk with few organizations. All users at this moment are receiving the notifications for each ticket that any user under the same organization crea...

• Question
• jira-service-desk
• notification
• organization

Customers can send technical support or other requests to project owners, it is ok. But in this scenario, I want to create and assign requests to the customer. For example, I notice a bug in my custo...

• Question
• jira-service-desk

I'm trying to connect a Gmail account for our custom email address by which customers should be able to submit service requests.  When entering in my details I get the following error despite h...

• Question
• gmail
• google
• jira-service-desk

How to set SLA time format like this Date + HH:MM:SS..?   Is there any option to do this setting in service desk OR in Jira.  

• Question
• jira-service-desk

The goal is to be able to see the status of the linked tickets in a Service Desk queue. For example, in the attached screenshot on the 2nd line, that status of "On Hold" is the status of PS-173. Curr...

• Question
• jira-service-desk

We reply to customers via emails and make use images to help describe solutions and would need to use inline attachments.  I had a look around but could not find a clear answer to if this is sup...

• Question
• jira-service-desk
• attachment
• email
• inline

Hi, We have a few organisation. Some are internal and some are external. Is there a way where the portal field is visible or hidden based on reported in the organisation ?

• Question
• jira-service-desk

My 7-day trial has just expired.    Will my instance of Jira Service Desk cloud be deleted? Or will I still be able to log into my cloud and simply not make changes to the 'nuts and bolts...

• Question
• cloud
• delete
• jira
• jira-cloud
• jira-service-desk
• +1 more tag...

Hi everyone, We're currently implementing Jira Service Desk with Confluence as a knowledge base.  The project team has asked us to find existing higher education customers who would be willing ...

• Question
• jira-service-desk
• confluence
• jira

I need to be able to export the customer satisfaction report in Jira Service Desk to excel. I have tried in my dashboard and in confluence to create a custom report but nothing pulls in the satisfact...

• Question
• jira-service-desk

For example, when we progress our Change tickets from Awaiting Approval to CAB Approved, then to Deployment, Testing and so on. This creates unnecessary auto-comments in our Activity/ Comments tab w...

• Question
• jira-service-desk