OpsGenie notification not working - keep sending verification codes

[Zhuo Chen]

I'm using a Chinese mobile number for receiving Opsgenie SMS. Instead of notification contents, it keeps sending me verification codes. I presume that this is because my phone number was not verified, but Opsgenie never asked me to. After adding my number in the notification settings, it was just there - no verification challenge, nor I can find any method to trigger a verification. 

How can I resolve it? Thanks in advance!

[Shashwat Khare]

Hi @Zhuo Chen ,

This is Shashwat from Opsgenie support and here to help! :) 

May I know the Opsgenie instance URL/name that you're using here?

Could you please help confirm which subscription plan do you have for your Opsgenie instance? 

You can check your subscription plan by navigating to Settings > Subscription > Current plan.

Best,
Shashwat