Community resources
Community resources
Community resources
Jira Service Management
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I am using JIRA Service Desk REST API but I couldn't find an api for issue list in a particular project
- Question
- rest-api
- api
- evaluator-resources
- jira-service-desk
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Hi, I want to know how can we calculate the MTTR or which is the JQL query which gives us the First time response/ First time resolution data of a Month ticket metrics in JIRA. Than...
- Question
- jira-service-desk
- jql
- sla
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Hi I want to receive a notification whenever a customer create a request an configure it to send a notification to related agent, like send a fast message through a chatting tool. And in our o...
- Question
- jira-service-desk
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JIRA version 7.10.2 Service Desk version 3.13.2 We have made a number of attempts at installing JIRA Service Desk - all of which have failed. When we attempt to go to the customer portal, onl...
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Dear Admin, I have problem with my Jira Servicedesk. I have a bad kpi for resolution time because of the jira Bugs. Please see pic below. for example ISD-346. it shows time to resolution is -4mo and...
- Question
- jira-service-desk
- resolution
- sla
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We have created Customer to access out Jira servicedesk Customer page . When they try to log in for the first time they get the message "Token is either expired or not valid" . ...
- Question
- jira-service-desk
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We setting up a new instance of Jira Service Desk. We have set up email address to open new tickets, but we also want to enable users to send a message to a Slack account or to an @ Jira in Slack to ...
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I have been having a play with the "classic default workflow" and I want to make a change to it. When our support team reply to a ticket, we simply want to be able to set the status to either "wai...
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We originally starting using service desk internally for our team to submit their hardware requests and issues. We added confluence after the fact and now, every time we migrate a customer only...
405 views 2 0 Deleted user August 3, 2018 -
I'm working on a new project and have it mostly configured. I have a single request group and a new issue type, workflow etc. On the Request types screen I'm getting "This service desk project has co...
- Question
- jira-cloud
- jira-service-desk
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We recently upgraded our Jira from a version 6 with service desk 2 to the latest (jira 7.11 and service desk 3.14) During that upgrade the service desk module was left disabled as we didn't us...
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I'm trying to emulate standard ticket system functionality within service desk, but I can't figure out how it handles the assignment of a "ticket" to a group. I didn't see that step in the...
- Question
- assign
- jira-administration
- jira-service-desk
- team
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Hi, Some people have a problem on my service desk. The avatar doesn't show on portal or jira.
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Hi, I have a custom field on our Resolve Issue screen. The field is called Component categorization (similar to Product categorization). The problem i encounter when making that field required is...
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Hi, Does it exist a way to export the customers of only one project ? I don't find it on the GUI. Maybe with request on the database or with the creation of a plugin. Somebody have an idea ?...
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Hi Everyone, can anyone recommend a simple app that allows us to keep a note for the team in order to be able to use it to support customers?
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Hello there, I have initialize a production environement by import a xml backup file. There is something i didn"t planed on is now on my production when i create a new issue...
- Question
- jira-service-desk
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Hi all! I'm trying to set up a custom automation rule based on this kb article "Automating your service desk" What I'm trying to do: In the help desk JSD project, if there is a c...
- Question
- automation
- jira-service-desk
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I'm trying to set a Custom field value but it is not listed in the field value picker, The filed is a Select List (cascading) with a few options to choose. I'm looking at trying to ...
- Question
- automation
- jira-service-desk
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At times clients send in multiple tickets and have a hard time keeping their requests straight when we respond. They have to log into Atlassian to read the entire ticket. Is there a way to add their ...
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We have a server that hosts Jira for our development department and our IT department. We're using Jira for project based tasks, and the load times are extremely slow for each page load. ...
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We want to use service desk for internal use only. We do not want the customer portal. Is there a way to hide the customer portal and remove the customers? Also, if I try to remove ...
- Question
- customer-portal
- hide
- jira-service-desk
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We are experiencing an issue where email responses are being posted as comments intermittently. A user can create a service desk request via email, yet some of the replies to emails get posted and so...
- Question
- jira-service-desk
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When adding a new issue key for a commit message from JIRA I am looking to restrict the format of the issue key. For example I only want keys in the format: KEY-001 or KEY-333 but I do...
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Dear Sir/Madam, we are a courier company of approximately 250 employees that is serving 200 franchise shops as spots for receiving and sending parcels and envelopes. Also we are dealing with large c...
- Question
- atl-ca
- jira-service-desk
Atlassian Community Events
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