Community resources
Community resources
Community resources
Jira Service Management
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Can we modify the queue polling frequency on ServiceDesk?
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After we purchased and updated the license key on our Jira Server, the email requests ar not being processed by Jira. I have: - Verified the email account to check if it was operacional and the ema...
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This seamed to simple to ask during evaluation but it appears there is no way to create a simple report that lists the number of issues by organization. We support many external organizations and we ...
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Hi, i have the request to create report to compare resolution on differents years. To explain, I want to have a report of issues which resolve during the year 2017 and issues resolve during 2018. T...
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we would like to have the actual resolution time exported, currently we are able to see this if we hover the time to resolution column, as shown in the print screen. Anyone know how to do this? &nbs...
- Question
- jira-service-desk
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I have several questions about licenses on Service Desk: 1. Does admin role of Service Desk acquired an "Agent License" or it doesn't count? 2. Does "Approvers" have to be agent licensed? 3. ...
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Hi, i tried to add custom automation for email sending out to everyone in the organization. But in 'send email' action, 'to', it only allow 'reporter (customer)' and 'customer involved'. It doesn't...
- Question
- jira-service-desk
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For archival purpose i need to move all issues which is Closed and Resolved to another Project. JIRA Service desk Move facility allows maximum 1000 issues at a ti...
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OK, I am completely lost. I have been playing with Workflows and schemes, and along the way, in the workflow scheme page I selected "copy" from the far right. The screen flashes, no dialog is o...
- Question
- jira-service-desk
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I want to set up one project for each customer, the default request types does not work for me. I need to create around 20 request types and then add them for each new project that I create. Is it po...
- Question
- jira-service-desk
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1. Email requests are not creating tickets, it is a recurring issue 1. I can no longer see Email requests in Project Settings after upgrading it to 3.14.1. 2. My Jira Software version is 7.11....
- Question
- jira-service-desk
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Hi, This was working, and subsequently we have added some custom fields and played with some things. This issue: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Request-Types-Ed...
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I can no longer see email-requests after upgrading SD to 3.14.1 I can no longer see email requests after upgrading SD to 3.14.1 Example- Choose Settings > Applications. U...
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I can no longer see email requests after upgrading SD to 3.14.1 Example- Choose Settings > Applications. Under Jira Service Desk, select Email requests. ...
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Hi, I have JIRA software and JIRA service Desk installed in separated instances on premise. Both are at different levels of a DMZ and behind a firewall. Therefore, could you please tell me the ...
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Hi, I am trying to access service desk project through a web browser, but I cannot. I have been added to 3 goups: jira-servicedesk-users jira-software-users site-admins Still. wh...
- Question
- jira-service-desk
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I 'm trying to do an integration to send issues from Mantis to the Jira Service Desk, how can I do this? I've seen that there's a simple Jira server integration, but I can't seem to find a way to mak...
- Question
- jira-service-desk
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I'm trying to add customer to service desk and getting message user is inactive- I've not had any problems adding other folks and not sure how to fix this? any suggestions
- Question
- jira-service-desk
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Hi there, we are implementing a self service portal for vacation requests, sick notes etc via JIRA Service Desk incl. supervisor approvals. HR expects a lists in order to have an ove...
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Hi guys, I am not sure if this is a jira related issue or maybe just an issue with the way we have set up our escalation chain. Let me explain what happens Callcentre fields ...
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...{ "body": "Test internal comment", "properties": { "key": "sd.public.comment", "value": { "internal": true } } } Sending the POST request without the "p...
- Question
- atl-adm
- developer
- jira-service-desk
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We had timeout issue while re-indexing the whole repository, the indexing stuck at 18%, so I ran the svn command line to figure out the svn path, and added that path into exclude paths, looks it...
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where does it show the date the change was approved by each approver in the change record please
- Question
- jira-service-desk
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We currently use Jira Software and Jira Service Desk. (cloud) Can we configure single sign on for our portal users. We currently use active directory and LDAP.
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Hello, Is it possible to schedule and auto-create a recurring Jira Service Desk Ticket? Example: We want a member of the IT team to regularly perform maintenance on a piece of equipment. We want to...
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