Community resources
Community resources
Community resources
Jira Service Management
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Hi Community, maybe you do have hint for me. I'm struggling with multiple tickets which are created in Jira Service Desk Cloud. This happens when someone replies to a ticket/email he received becaus...
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Accidentally choose a data center install for evaluation. Uninstalled and reinstalled server version but previous "data center" license is still attached. I bought a server license and am...
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Hi. We use a Cascading Field to assign Issues to each Queue in Jira Service Desk. We are now trying to add some Automation which will require this field to be set under certain conditions. I am stuck...
- Question
- jira-service-desk
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...esolution = resolutionField.getValue() as Resolution if (resolution.name == "Fixed") { fixVersionsField.setRequired(true) fixVersionsField.setHidden(false) } else { fixVersionsField.setRequired...
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Hi, I'm getting myself confused with setting this up. Too many chef's syndrome! I've set up the project etc and I understand this comes with a 'Global' workflow and I need to customise it slightly b...
- Question
- jira
- jira-administration
- jira-service-desk
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...The request that can be seen on screen has the following url: http://jira.pensemos.com/secure/CommentAssignIssue!default.jspa?decorator=dialog&inline=true&id=15824&atl_token=BXJ0-5JBF-W...
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I noticed I was no longer receiving email notifications when I was a watcher, if I was the ticket reporter, or when I am tagged within a ticket. I have checked through my personal settings and I conf...
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Hello All, We are trying to implement Jira Service Desk Form with One option of the text field. So if a user does not find relevent option in single select drop-down, then user should be abl...
- Question
- jira-service-desk
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WE are local , we want to move to the cloud. I am not sure do I buy the licenses in the cloud first Are the licenses I have transferable I want to move now
- Question
- jira-service-desk
- migration
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When creating an issue, there is an initial notification that the issue has been created. At the same time, a second notification is generated saying that the user updated the Request language....
- Question
- jira-service-desk
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So I'm attempting to see if anyone out there has successfully made modifications to the outbound account activation e-mail messaging in their Jira Service Desk Server instance. I know its possible th...
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Morning, here is what I am trying to do: If we have a service request come in that requires a user to provide more information we move it to "waiting for customer" status. We want it to send a...
1,485 views 3 0 Deleted user September 28, 2018 -
Anyone else ever had this issue? Finish writing notes > change the status from "Testing" to Done" > hit save > Page refreshes and you're at the very bottom of the queue, so you have to scro...
- Question
- jira-service-desk
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I'm looking for documentation on Jira Service Desk requirements for a linux 64bits architecture, including database as well.
- Question
- jira-service-desk
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Our company is quite small and we would like to use the help center for specific customers who might have project requests or modifications. Is it possible to setup ques for our different customers s...
- Question
- jira-service-desk
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We are about to move over to Jira Service Desk and go live but the behavior of the portal appears to have just changed. I want the different projects to show in a specific order. Previously it was s...
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Hi, We want that the customer is able to close his issues if they are in the following 3 status: "In", "Needs to be done" and "In Progress". But we don´t want that the agent is able to "see" this s...
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I'm trying to add some customization by editing file /soy/cv-login-form.soy in package jira-servicedesk-application-3.4.1.obr/jira-servicedesk-3.4.1-REL-0015.jar. Somehow my changes don't p...
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Hi, I have created a request type which needs approval so that the work on it can continue. The problem that I am am facing is that the added aprover gets only the first notification on his em...
- Question
- jira-service-desk
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We are able to link a ticket to Jira from service desk our problem is that anyone can delete the linked ticket... Is there any means we can authenticate that only administrators can delete the linked...
- Question
- jira
- jira-service-desk
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So we have different clients so what we need is that when a client logs a query with our support team then it differentiates each client according to their projects: Client= cadbury. Automatic ticket...
- Question
- jira-service-desk
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hi , this is my workflow in service desk . i want when requester create issue from portal automatic send approve to approvel.if user1 approved this issue than issue automatic transition i...
- Question
- jira
- jira-service-desk
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Hello! We have project with several customers with acces only to customer portal. Now one customer that would like to have a notification if one of the other customers of this project creates an iss...
- Question
- jira-administration
- jira-service-desk
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In JSD, we have two instances - Test Environment and Production Environment. In our Test, we can enter special characters in the names of JSD queues e.g. ↳ Waiting on me When I try to add the same ...
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For example, I'd like to be able to: Set a date field to the current date Make a comment with a relative date ("The due date is in X days") Reference the priority in a comment Some o...
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