Jira Service Management

The dates of my service portal in Jira Service Desk, shows them with 6 hours of more, previously it showed according to my region, Mexico City GTM-6

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

At the request of one of my users, I'm exploring security levels on issues for the first time. They want all issues submitted to the Jira Service Desk project they run to have a security level set so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all I'm brand new to service desk. We try to setup a service desk for our customers. The basic setup has been done so far, Projekt for the customers has been created. But i'm still struggling in...

• Question
• jira-service-desk

i am unable to log into our Service desk system with the error above .   nothing works and also unable to log into the system with local user . please response asap since it is our ticketing ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

For some reason our service desk portal has an extra page in front of it. I have no idea where it is from. It looks like a confluence article a colleague made but I cannot find it anymore.  &nb...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

est il possible d'automatiser la suppression de toutes les pièces jointes une fois que le client ferme le ticket si oui comment procéder pour activer cette option svp?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Schemes and so on? I am stuck here. My company's SD can only be used in 1 project now. I face issue wh...

• Question
• jira-service-desk

Question about the last Customer Portal version. Is it possible to have a Wysiwyg editor for clients? Also with possibility of copy/paste an image.

• Question
• jira-service-desk

May I know how could the below have happened? Why did the system log Jason's reply as new ticket? 1) Jason emailed to Vivian's working email. 2) Vivian replied with CC to the jira helpdesk back to ...

• Question
• jira-service-desk

We are using Jira Service Desk (server). We have setup an email adress, and selected the option, that only Service Desk users can create tickets. When a non-user sends an email there is no ticket cr...

• Question
• jira-service-desk

We are facing issue in address filed ( TP) unable to edit TC address in SDMS. I aslo attached screenshot. please check and help me to solve this issue. Here are my details. Training Partner Nam...

• Question
• jira-service-desk

I have setup jira cloud sd and jira ops,    when jira ops - comment on a ticket can the sd ticket comment being updated as well?   also if jira ops linked ticket being resolved, ca...

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• jira-service-desk

Has anyone migrated to AWS for JIRA and Confluence?  How did the migration go and what did you do to plan for it?

• Question
• jira-service-desk
• confluence
• confluence-server
• jira
• jira-server
• +2 more tags...

In addition to service desk If i want to do business project management then have i need to buy a separate application JIRA core or service desk can do it being an extension of core? Would JIRA core...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying to figure out what determines the order of how projects appear on the Service Desk customer portal. We have four different Service Desk projects and for a while they were in a perfect orde...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear Team, I am using JIRA XRAY and need to work on customization of “Test Executions Report“ and many more  which is under XRAY reports section . My objective is to add few columns and then f...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• xray

Hi Guys,   The widget is continuously broken when trying to activate it. Is this a known issue?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• widget

How does Atlassian set this system custom field?

• Question
• jira-service-desk

Earlier in the year I added a few new users to Trello and they did not receive the email to confirm their email address. I have tried several times to request a resend of emails without success....

• Question
• jira
• jira-service-desk

Hello, when tickets are created from mail thanks to mail handler, all the structure of mail is lost.  More problematic the links are also fully removed.  Is there any way to keep the lin...

• Question
• cloud
• jira-service-desk

i have a jira widget with a custom field implemented in my website  what i want is to add current page of my website in custom field value when user post a ticket using widget  any help...

• Question
• developer
• jira-service-desk
• uncategorized

We are going to implement Service Desk (for about 100 agents). The current situation is: Jira v7.9.2  Confluence 6.7.3  both licence for 2000 users Which version of the service desk is ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have Jira core and Jira service desk installed on two different servers. Both the instances are integrated through application link. My question is, can i access Jira Service Desk from Jira Core Li...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a jira service desk project with required Request Types, Project Roles duvh as Tier I, Tier II besides existing roles( Administrator and Service Desk Team), and i have set up a permiss...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Hi all, In JSD, I have a screen that must be used when an agent is clicking on 'In Progress'. The transition will auto-assign the issue to the agent, but the screen that I display is required to fi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud