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Workflow - Status doesn´t switch to "waiting on support"

Workflow - Status doesn´t switch to "waiting on support"

Hello community,

if a customer is answering to an Issue the Status doesn´t switch automatically from "Waiting on Customer" to "Waiting on Support".

Any ideas?

Best regards

René

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@Jan Waldecker, welcome to the Community. Please check your automation rules (project > project settings > automation). You should have something that looks like below Note the image is for cloud so your's will look different but ultimately you should have some rule for 'transition on comment'.

transition on comment.jpg

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@Jack BrickeyThanks a lot, that solved my problem.

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@Jan Waldecker, glad it helped. Please consider accepting the answer.

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Workflow - Status doesn´t switch to "waiting on support"

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