Community resources
Community resources
Community resources
Jira Service Management
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If someone raises a ticket to a specific project (A) and the assignee approves of the ticket, can it be auto-routed to another project (B)? Or does it need to be closed, and a brand new ticket has to...
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Could anyone point me in the right direction of how to setup integrations from Service management requests to Alert UI (OpsGenie). There used to be a integration button that we could use, however it ...
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I would love a quick filter but am willing to label the ticket when the action occurs to report on it later.
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Hi! I have a bit of understanding about it but would like to have an expert opinion and how others are doing or managing it by the end or completion of each sprint (instead of opening each task and g...
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Hello, I can't find anywhere to modify this text on the ticket declaration page.
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Hi, The suggestions in the Help Center, can you tailor them to the specific customer which is logged in? For example customers of organisation X can only see article suggestions from space A,...
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Can I use a Service management IT Project asset and configuration management service to manage my MFG assets instead of just IT hardware? Would this be a reasonable fit for this application?
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I would like to invite customers to a portal so that they can view tickets. But the users should not be allowed to create their own tickets. How can I define the authorizations accordingly? M...
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I wanted to create an automation rule, however, It turns out to be a fail attempt and showing error in audit log. Also, when issue is created no CMDB user get updated automatically. Do not know how t...
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For my service project, I want to use the Teams functionality, but I don't need all the Incident Management options. Nor do I want all the unnecessary added clutter that comes along with them.  ...
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I wanted to create an automation rule, however, It turns out to be a fail attempt and showing error in audit log. Also, when issue is created no CMDB user get updated automatically.
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As an organization operating in the European Union, we would like to move our data from Jira/Confluence/JSM from the USA to Europe. Will the add-ons we use, which we cannot move from ...
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I am looking for an option to restrict Participant to add other participants to an issue. How can I do that?
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Bom dia! Preciso de ajuda para criar automação para quando um item filho de um epic se colocado para in progress, então o epic é colocado para in progress. Att
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I think I'm using custom fields in forms incorrectly. I have a handful of custom fields that I'm using in a request's Context fields. In my user form I want to prompt and provide dropdown...
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I'm not able to find API Integration option inside the Integration. Generated a key in key management, But it's throwing exception. { "code": 40301, "message": "To perform this action, use ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, I am looking for automation for scenarios where one of us is OOO, and someone is seeking approval, asking for input, assigning tickets, or requesting an update. It should automatically noti...
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Moving an issue to a different project doesn't notify the reporter of the new ticket number reference. An issue is moved, has been set to : Current Assignee () ...
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How can I configure a dashboard or custom reports for JSM Operations Alerts? Is there a feature for SLA management that is the same as JSM for issues?
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Is there any easy way to copy the form content into the issue description? Alternative is using the FORM api; but tying up a licence to a service account is a pain. We don't use user accounts, in c...
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Hi! Some f the users of our project font see share with option on tickets. why is that? Do they have to be agents in the project to see this function?
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Have created a form and followed these instructions to create a shareable link. However, upon opening the link and selection the appropriate project, I get the message "This service project doesn’t h...
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Hi there! I need to retrieve a list of customers (not users) within a specific project. I will receive requests from customers from outside and before open a ticket I need to check if it is a custom...
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Hi, My company has reached an agreement to provide services to a new a customer. The contract includes a penalty if our server downtime reaches a certain value during a quarter. The operatio...
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Hello everyone, I would like to generate a report on the time spent on tasks in a specific project, including linked tasks. In our organization, we use both Jira Service Management (Cloud) and Jira ...
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