Hi All,
I have configured Incoming Call Routing in Jira Service Management with an auto attendant:
Key 1 → report a critical incident (should create a P1 alert)
Key 2 → general inquiries (should create a P3 alert)
I created two Alert processing rules named Phone Alert - Key 1 (Priority P1) and Phone Alert - Key 2 (Priority P3). Alerts are being created and I can see in the activity log that the correct rule is applied per key:
Alert created via IncomingCall[...-Phone Alert - Key 1] "The caller has entered 1" (or 2)
In the Alert processing rules I have created 2 create alert rules. What should be configured in the Alert filter conditions to consider the user selected key 1?
I tried to select
Type equals Phone AND Body contains "entered 1
After this the alert creation has stopped. Is it possible to do in JSM Cloud? I can not find the detailed description and examples of Filter type configuration.
