Community resources
Community resources
Community resources
Jira Service Management
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Hi! I'd like to group relevant alerts for a service. That way I can go to a single page and see all relevant alerts. Specifically, I'd like to group all alerts related to the Fees service. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am trying to run a JQL to show tickets in a specific workflow status that have not been updated by the ticket agent for more than 5 days. I have tried this with the below JQL search:&nbs...
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I've been asked to add a comment to a JSM ticket after a reminder email is sent to pending approvers. They want to know who the email was sent to. Since the approvers field is multi-select, how can I...
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Hi Community for example i have 3 request type in my portal : - request Laptop - request material - request access I want to make it easy for customers if they ne...
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Dear community, I've enable a simple rule to transition rule from waiting to in progress when JSM incident is updated by a requestor. Actor is set as myself (other users resulted in an error...
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I have 2 teams working in the same project. Group 1: member assignees want to be notified each time any changes are made to a story they are assigned to. Group 2: member assignees don't want to be...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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I need the same project but with a different naming convention - can I copy the whole thing altogether? Thank you
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I need to log a ticket in JSM with a reporter being an external email address (non-user on JIRA Service Management) so that a two-way-communication is still available. Please let me know if doable - ...
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Hi All, I have just been through the process of configuring my first 'on-call schedule' within Jira Service Management, adding a routing rule, escalation policy and a schedule. However, I'm str...
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Hello, We’d like to set up a monthly automation to share the "Resolution Champions" list in a dedicated Slack channel, allowing the entire company to recognize our top agents. Ideally, this list wou...
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I have a team managed Kanban Board. Out team wants to have visibility on all tickets created by us or are assigned to our team from different boards. Is there a way to auto duplicate or can ...
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Hi, I created a free Jira Service Management project for my organization in order to receive bug reports and feature requests. I was able to successfully add the 3 domains that my organization use...
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Is the option still unavailable to hide Service Request types in the Jira standard cloud Agent portal? I would like the request type to not show up for the Jira Agents when creating or assigning tick...
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I do not want to use a priority group as we are only a small team. Every time I want to remove the queues from the priority group, it gives me an error. If I try to delete the group, same error. I h...
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In todays Atlassian Cloud changes post, this was noted under the JSM section: Now access smart values for forms and form fields For those not wanting to hop over to the post, here is the cont...
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Hi! Your invoice to us (Keuruun Sähkö Oy) has been probably sent to our former employee, so we haven't got it. Could You please send it to me? We would really appreciate if You could reconnect our ...
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Hello network! I would like to ask a question: I have a Jira software board that will store incident issues and another Jira service management board that will receive the first contact abou...
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My automation didn't work properly. Can anybody assist and see what is going wrong? Details below. Thanks in advance! Ticket raised We had a ticket raised on Sunday 20th October at 14:41 (BST) and ...
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Hi admins, I have a complicated Asset object schemes. It works some how :) I need to get the value of attributes' from issue. I wrote custom script post function. Bu it’s not working. responsible...
433 views 2 0 Deleted user October 29, 2024 -
Hi, I'm looking to integrate Jira Service Management and OpsGenie alerts into one of our apps. The alerts that we currently generate sometimes contain screenshots of the current state of the deskto...
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Hi Team, How many connections (using Application links options) can be made from JSM to a Jira application? For example, if there are 2 sandbox instances of JSM, can we connect both of these to a si...
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Description: We’re experiencing challenges with automation timing in our Jira workflow, which affects ticket closure when Confluence issues are identified. Here’s a detailed breakdown of the...
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I have a Custom field have multiples choisis (Screen , mousses, printers , other ) i want when user select the option other the custom field Other will be showen to put his information and it's...
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Hi, I have updated one of the forms (tied to a Request Type) in Jira Service Management. I need to update existing tickets using this form to allow to use the latest version of the form. How can I d...
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Buenas Tengo la siguiente necesidad, en el cronograma necesito que se muestren siempre la fechas que marco en amarillo, ellas aparecen cuando se tiene el puntero del mouse sobre la barra de co...
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