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Random CSAT
Shimshey Rosenberg
April 10, 2019 edited
All, is it possible to send out random CSAT?
Say, we want to send CSAT for up to X tickets per day, or, every 3rd ticket resolved should a CSAT be sent? I don't want to base it on users/request types, but rather randomly sent.
Any assistance on how to accomplish this?
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