ticket sent to customer / modify template

Hello,

Is there a way to modify the template of the ticket request that's sent to the customer?

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Example:

____________

Reply above this line.

Just confirming that we got your request. We're on it.

Agent changed the status to In Progress.

View request - Turn off this request's notifications

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I'd like to customize this that better suits our customers.

Thanks.

Kevin

1 answer

0 votes

Hi Kevin,

In your Jira Service Desk project - Settings - Customer Notifications. All sorts of things you can customize.

Here's the Documentation:

Susan

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Hi Susan,

Thanks a lot; really appreciate the support!

Kevin

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