Multi-language notifications

[Jonathan Tessier]

Hi,

I have an issue with notifications, I have two languages enabled, French and English. French is set as the default.

When a customer emails and create a ticket in English, I get the notification in French even though I have added the required translations.

However the language is correctly detected as English and set to English on the ticket created in Jira from the email.

* Default language is French (France)

* Translation language is English (US)

* Email sent from customers is in English

* The issue sets the Request language to English

* Received Notification in French

* Using Jira Cloud Service Desk

What can I do to send the correct notifications, French or English to the correct issue Request language?

[Angélica Luz]

Hi Jonathan,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Regards,
Angélica

[Jonathan Tessier]

Good with me.

[John Dorapalli]

@Jonathan Tessier How were you able to solve this?

I am interested in knowing the solution.

[Jonathan Tessier]

I've turn off the notfication Jira provides us.
I've created a custom field Language (French, English)
I've created my own Notifications using automations 

Here's some exemples