Can't set mandatory field by request type

[DCCS IT Services GmbH]

Hi,

I want to set a mandatory fieldby the request type service request, but when i press the update button nothing happens. I can't set the field manatory...what's wrong?

Thanks in advance.

Nicole

[Tom Lister · Accepted solution]

Hi @DCCS IT Services GmbH 

is your request type also used as the default request type for emails?

There is some gotcha where jira cannot process an email request if there are additional mandatory fields. The admin screen may be preventing that. Does it work with other request types.

regards

Tom

[DCCS IT Services GmbH]

Hi,

yes the request type is the default request type for emails and it works with other request types. What should I do?

Regards

Nicole

[Tom Lister]

An incoming email uses the title for the summary and the body as the description. For that to work the request type can’t have any mandatory fields or the email create will fail.

I’d suggest you use a new request type if you want to add a mandatory field. Or is it possible to set a default value in the field configuration for the problem field?