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Problems with Customers not loading?

Matthew Dillman
May 6, 2019

Using Service Desk Cloud.  Trying to add new portal only customers.  When I choose the Customers tab, it doesn't load.  After several attempts to refresh the page, it will typically load.  Problem is recent.  Anyone else experiencing this?

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 7, 2019

Hi Matthew,

I saw that you created a ticket with our support related to the same issue and they are already investigating and helping you.
Feel free to share the resolution here once the ticket is closed.

Regards,
Angélica

Matthew Dillman
May 7, 2019

I will.  Figured I would hit this on multiple fronts.  Thank you.

Matthew Dillman
May 14, 2019

Issue has been resolved in the ticket with support team.  How it was resolved was not communicated with me.

Dan Vink
September 13, 2022

What resolved the issue - not sharing what fixed the issue makes the community page useless

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