how to see old and new tickets in Jira servicedesk

how to see and find old and new tickets in Jira servicedesk

2 answers

1 vote

Answer accepted

Hello,

You would need to define what is a new ticket and what is an old ticket.

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i have not resolved some old tickets now i need that tickets how can i find that tickets

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You can write a JQL query like this:

resolution is empty and created < -7d

It will show all tickets, which are unresolved for 7 days and earlier

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Thank you

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0 votes

B.R.

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