Community resources
Community resources
Jira Service Management
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One of our JSM customers can't log into their account as it's asking for a 2FA code they never setup (apparently). How can I, as admin, disable this for them to allow them to log in (and assist them ...
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We are a managed services company just starting to use Jira. We manage infrastructure and other IT services for multiple customer organizations at any given time as per sample picture attached. ...
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Hi All, While trying to post attachments from Servicenow to JIRA(on-premise software) ,im getting the status code as 0 and response as empty object.Does anyone have any idea?
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Salute Atlassian Community I'm looking for a solution to add a "mouse over" for specific fields in the customer portal to add additional information. For example the "urgency" field to desc...
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Jira Service Managementで自動化ルールを作成して、フォームフィールドの値を取得しようとしています。現在、UUIDが指定されている場合、次のスマート値を使用してフィールド値を取得できます: {{issue.forms.."フォームフィールド名".label.first}} さらに、次のスマート値を使用してUUIDを動的に取得できることを確認しました。 proforma....
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https://bostonfagroup.atlassian.net/projects/CI?selectedItem=com.atlassian.plugins.atlassian-connect
Getting Slow in ...............
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I need to creat virtual Assistent based on my predefined questions answer “ yes” or “No” and support to select the products for test I have only 3 products for product selection total ...
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Hi I'm trying to work out where to edit the fields that show on the screen that appear when you transition a issue from one status to another. I have a Service Desk project that is running the...
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Has anyone else been unable to import the Ethernet Mac Address from Intune using the EthernetMacAddress mapping? WiFi Mac Addresses are coming through just fine, but there's nothing visible in stage...
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Hi Atlassian community, I'm wanting to setup an Automation rule in Jira Service Desk to automatically transition to the status 'cancelled' (resolution = 'Rejected') when the status is change...
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One of its useful features is the ability to attach notes to alerts, providing crucial context during incident response. There are exciting opportunities for enhancement in how these note no...
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Can you create an automation/rule under a parent or does it have to be under project settings? I don't have access to the project settings.
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As some we are taking a lot of care not to mix cloud with self-hosted infrastructure... and open ports to our (hosted) jewel of the crown. So despite having tons of jira automation, we never found a...
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Hello, I am looking for a native way or an app to delegate approvals to a college when the user is off, using this solution, a ticket can't be blocked because one of the approvals is on a vac...
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Hi, I received approval of a project in this email account internationalatlassian@gmail.com . Is that real or scam? Also, someone got in touch with me through Telegram. Thank you Nathalia
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MI CUENTA APERECIO INACTIVA EN LOS PRODUCTOS DE JIRA , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 7 USUARIOS
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Hi Atlassian. I changed the sla, namely I clicked on edit and unchecked the start sla (when assigned) and left it only in progress. My task count started and stopped in one place maybe someone can he...
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Hello, How can I move a project from one issue-type screen scheme to another?
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I have one JSM project that isn't allowing me to add users that have been assigned with the Product role of "stakeholder" but on another JSM project I can add those people into the stakeholder field....
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My organizaion's admin is no longer valid an i need to transfer the role to another user. I do not have access to their email or account.
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This workaround is designed to assist Jira Service Management (JSM) projects in exporting new organizations in bulk. At present, there are limitations, as creating multiple organizations in ...
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Hi, I would like it if we could automatically transition the status when an assignee has been set from Unassigned. For example, When the status is in Open, and I were to assign t...
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Hello, I am trying to achieve client-side validation of fields on the customer portal, before the requests are submitted. NOTE: Open for suggestions on any of the applications available in market...
- Question
- cloud
- customer-portal
- forms
- jira
- jira-cloud
- +2 more tags...
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Hello, is it possibile to make mandatory on the portal page the fill in of a form for a non-agent customer? In particular, i'm trying to make mandatory for a non-agent approver the fill in of a fo...
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Dear community, unfortunately, due to our mail server config blocking HTML script tags, Portal Notifications to users in our domain always see a ldjson block at the start of any portal notification ...
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