Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I would like to import my query to a dashboard created by others. Is it possible? As I do not see the option (name of the dashboard) created by other member although I have full edit...
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how van I remove the "search for information: field
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no help
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I have an account I would like to add as a Guest in our Confluence, for that I am adding the email address as a user and an invitation email is being sent. When the user clicks on 'Accept' in the em...
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I have tried several times to open JIRA JSM, but it is not opening and there is a notification that "something is wrong"
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Hi Team, I am encountering an issue where a user (with confirmed access to a JSM project) cannot view any ticket and receives an "Access Denied" error, despite being: Listed as...
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user not getting access from yesterday to IT helpdesk after proper permission given
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello, I've been noodling on this throughout the day and can't quite get it to work. Goal: When a linked Jira work item is transitioned (any transition), comment on any linked JSM tickets. This is ...
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I've done a bunch of testing in an asset schema and the ids being assigned to asset is in the thousands now. I want to delete all the assets...can I reset the counter to zero?
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Has anyone been successful in restricting access to a single portal site for a specific project? I have an Internal Team and an External team and I need the External team to only have access to a spe...
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Is it possible to insert a variable that allows me to enter the Assignee into a Canned Response? Thanks!
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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How to turn off the Email communications updates into JSM support tickets
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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My ticket system project is restricted so that only users who register can view it, but the problem is that the user cannot generate the ticket until they add it to the customer direc...
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Hi, Solved: How to change the description of a portal group? How do I change the portal group description? Someone else posted the question but no answer was provided. Thanks.
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Hello Team, I have created a new project in JIRA and want to integrate it with Outlook so that any incoming email in Outlook automatically creates a new issue in JIRA. While reviewing online...
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Hello - I am looking for a solution to a problem identified back in 2021 here: Solved: How can I categorize issues by type? I would prefer something that does not require the ticket...
- Question
- jira-cloud
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We found that one of our projects is filling up the error mail queue. The project is trying to send emails to the project email address, the one that the outgoing emails are configured to go out fro...
- Question
- jira-server
- jira-service-management
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Is there a way in JSM to automatically apply a "tag" or default custom field value for a customer for issues/tickets that are created from particular channels? (Particularly if an individual sends a...
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Hello everyone, I'm new to JSM and have a question about creating levels of agents. Is it possible to set up different levels of agents in JSM? For example, consider the helpdesk tea...
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Hello, I successfully changed the favicon for Jira, but Jira Service Desk is still using our old favicon.
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Hi, Can anyone offer an sample of a post call that submits an application along with the form's filled fields, which can be called with curl or postman?
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I have a question about SLA automation. It is the case that the days of the week are counted. Although my SLA (sandbox) is set from Monday to Friday. Does anyone have any idea how I can solve this...
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| yesterday | ||
| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST |