Community resources
Community resources
Community resources
Jira Service Management
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I tried to add a customer to a specific project but I received this error however, I tried to add another customer and he has been added normally
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i tried to integrate the google chat with the opsgenie for that in the integration section i had selected webhook as option and given the google chat webhook and turned on the the integra...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, I’ve set up a project in Jira Service Management with Channel Access set to "Restricted," so only trusted email addresses can create tickets. I'm not using Portal, is possibile to crea...
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Hi everyone, what are the possibilities of selecting a user from a dropdown list in the portal (JSM Cloud) and automatically populating additional fields like Organization or Supervisor? ...
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Setup: JSM on DC JIRA on DC Several Projects The Definition of: Reporter -> can use JSM Portal to create/view tickets Agent -> can use JSM JIRA to comment internal or external ...
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I Have 2 tickets where the time to first response SLA shows as paused , i have not kept any pause condition for this SLA and finish counting is at 'when ticket enters done category' both tickets a...
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I have taken over management of a team using free Jira. The previous manager set only themself as a site admin, and has now left; now when I go to https://admin.atlassian.com/ I am invited to cr...
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Hi, I'm fairly new to Jira automations I'm trying to set a variable based on the output of random() which i'll use later in a webhook. The problem is that it only seems to evaluate the presence of...
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Hi guys, just a confirmation because I didn't find an official documentation about that. If I provide access to a user as agent (JSM), does the same user automatically become JWM without con...
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Does anyone have any advice on improving the response rate for the CSAT survey? Our current response rate is 7% but I've been tasked to raise it to at least 50%! Is it possible to send reminde...
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Hi, I'll try and describe our aspirational workflow to help this make sense. We are introducing a new Service Desk as an interface between us and our end customers, market research participants. W...
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Dear All, We’ve set up around six different queues to receive tickets directly, but now we need to configure SLAs for each of these groups. Each queue should have its own SLA. For example, the SLA f...
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Hi JSM Experts, I need some assistance with a Service Desk setup issue. Background: We have a customer portal where customers log product and service requests. These requests are submitted with a ...
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Hi Community, I need your help. When transferring a task from project X to project Y (both projects have SLAs), the SLA doesn't restart in project Y but continues. Example: A task was crea...
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Update 5 June 2025 Based on positive feedback from our customers, the project summary page is now enabled by default for all newly created service projects. It can continue to be enab...
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first time writing here, let me try to be as detailed as possible. the kind of work my team does requires scheduled maintenance on a particular ongoing task. in our previous task keeping software, w...
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Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made...
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I'm having trouble setting default field values with automation when creating a incident from an alert. The Create Incident action only accepts a handful of fields for explicit setting but says "ple...
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Boa tarde! Gostaria de dar uma sugestão de mellhoria: Na task, se desejar apagar anexos, tem que executar esse processo um a um, não existindo a possibilidade de selecionar multiplos arquivos para ...
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My users do not want to use the built in "Add PIR" button because it does not pull in any fields from the incident other than linking it as a primary incident, so using a manual trigger automation we...
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...chedule. Is it then true that if I route to an escalation policy the on-call schedule is ignored, and if I alert to an escalation policy the on-call schedule is ignored. Is there a w...
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Hi Team, I have one question and I hope someone can give me advice on how can I poke further. I need to run a script as part of remediation in Jira. So, can I use the automation rules to trigger scr...
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Hi I need a Bridge Letter for the Soc 2 Type 2 for the period covered 10/1/2024 to 12/31/2024. My company is a customer. Elaine Childs Verra Mobility
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Diante de diversos testes, a equipe PowerRev percebeu que os seu clientes não recebem a pesquisa de satisfação do cliente. Seguimos todos os procedimentos de configuração e não conseguimos solução, o...
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Comunidad Atalssian buen día. Su ayuda ya que me encuentro realizando depuración de usuarios en mis proyectos de Jira Service Management pero me encuentro con unas novedades. 1. Al momento de ingre...
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