Community resources
Community resources
Jira Service Management
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Hello, I am trying to achieve client-side validation of fields on the customer portal, before the requests are submitted. NOTE: Open for suggestions on any of the applications available in market...
- Question
- cloud
- customer-portal
- forms
- jira
- jira-cloud
- +2 more tags...
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Hello, is it possibile to make mandatory on the portal page the fill in of a form for a non-agent customer? In particular, i'm trying to make mandatory for a non-agent approver the fill in of a fo...
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Dear community, unfortunately, due to our mail server config blocking HTML script tags, Portal Notifications to users in our domain always see a ldjson block at the start of any portal notification ...
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Hello, I was wondering if anyone has used any well rounded vendor management apps for JSM. I understand that vendor management is a very broad term but we are looking at the possibilities a...
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Hello all, I have searched high and low but i can't find the option to change the layout of the portal that i have created. i can only add a banner and change the placements of the forms but i canno...
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Hello, We are trying to give the possibility to the customers, when creating a ticket from the customer portal, of selecting an issue (could also be just plain text of the issue key) from a dropdo...
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Hello Atlassian Community! I’m experiencing an issue with mail notifications sent to customers. The only notification our customers receive is when they create a new ticket by sending an email. ...
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Hi I want to make a Jira Filter which can Extract Information like Parent Task & it's Sub-Tasks as well (whether Assigned or Not) e.g., Task 1 Sub-Task 1 Sub-Task 2 Sub-Task 3 &n...
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Hi All, I have recently created a few dynamic forms that changes based on the answer of the initial drop-down custom field. I was wondering if there was a way to pre-fill this initial dynamic field ...
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Hi All, I just wanted to confirm does Jira send notification to other organization customers if any customer made a comment on closed request(All notification settings stay same)?
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Hi together, I´m working on our BoschEnergyManager.atlassian.net Jira site and I´m preparing to roll out jira for our whole Bosch BT company. Therefore I need a way to translate our confluen...
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Hello all, i am in a bind at the moment a colleague of ours was added in jira in a different company, now i want to correct this but i do not see an option for this in jira service management. ...
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None issues and projects imported. Fatal error during import What now? You can download a detailed log of this import. You can also save the configuration fo...
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Does anyone know if a Mac version of the Asset Discovery Agent is in the works? Thanks
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I have a behavior that is interfering with our use of the bulk change option. We have several tasks with different clients, and during the transition to "Resolved," I load a screen w...
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How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users.
- Question
- cloud
- incident-management
- opsgenie
- opsgenie-cloud
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Hi, I have a project with two request types: one for connection issues and another for testing. A connection issue is classified as an incident, while testing is classified as a prob...
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I'm setting up Assets for the first time, and attempting to use an object schema using the IT Hardware Asset Management Template, and the discovery tool to pull in assets from my network. The discov...
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Good to learn about improved governance functions for Jira: Are you going to implement a similar function for Confluence too? Would entail things like global templates, address groups, etc.
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Hi, is there any possibility how to move slack integrations from Opsgenie to JSM or do I have to rewrite everything manually? Thank you for any advice
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hello, I want to stop Jira from collapsing options in the main navigation bar, If the browser window is too small to show all of the navigation menus, the menus are collapsed under a "More"...
- Question
- jira
- jira-data-center
- jira-service-management
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Buenas! hasta hace un par de semanas podía importar un csv con incidencias de diversos proyectos y en el paso de "proyecto" me dejaba seleccionar un checkbox que decia que los proyectos están indicad...
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Hi, Does anyone know how (or if you can) use Timesheet Export for Jira (by Wruff) to use in a Jira Service Management Project. I need to start having team book time against tickets but then n...
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Hi, I am trying to connect jira with freshdesk throught an automation rule. FD provides a GET endpoint for retrieving ticket information when using the proper query. I am using the que...
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I want to set automation so that comments on cloned issue reflected on parent issue .
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