Swimlanes query

[Kieran McCormick]

Hello, 

Just had a quick look through the new Views feature for Jira Service Management and I've found the Swimlanes feature that has been added. 

We're thinking this might be quite useful as we're looking for ways to group larger projects together into one place, so we can keep an eye on due dates, deadlines and what stage certain tasks are at. 

When I had a look earlier however, it looks like it can only be grouped by request types, rather than by the tickets themselves. 

Is it possible to add particular tickets to a swimlane? Let me know if so or if this is something that might be added in the future. 

Kind regards 

Kieran

[Trudy Claspill]

Hello @Kieran McCormick 

For the Boards view in a Service Management project the Swimlane options are limited to:

• Assignee
• Request Types
• Queries

If you can design Queries (filters) to get the issues you want to group together, then you can enter a query for each swimlane you want to show. How do you group issues into larger projects?

[Kieran McCormick]

Hi Trudy, 

Thank you for sending this over and apologises for the late reply to this comment. 

At the moment we have one main task for larger projects, with each piece of work then split into sub tasks. However for some of our larger projects, this can become hard to manage due to the number of sub tasks needed. 

If there is a better way to do this with the current Jira Service Management package that we have, please let me know and I'll be happy to look into this and see if this would be suitable for the team. 

Kind regards 

Kieran