Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon! So I am currently working on an automation rule to update all open issues in Jira. However, I want this rule to omit all issues that were opened between 4pm-5pm during the previous bu...
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We currently use Crumbs to maintain customer information. Crumbs is being retired and we are looking into Customer Service Management (CSM). CSM seems to have most of what we are looking for as we c...
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Trying to pre-populate some form fields from a lookup of a ticket and then values in the form pre-populated. Team submits a weekly risk assessment then follows up on a daily risk assessment that sho...
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...aramétré mon formulaire en "public" et check toutes les autorisations clients mais le lien vers le formulaire me demande toujours un ID et mdp. j'aurais besoin d'aide a ce sujet, ca m'aiderait beaucoup....
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- jira-service-management
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I am having trouble utilizing the responses from the webhook step in the intent builder. It seems I cant create any response variables, even when I use standard ones like {{webResponse.body}}....
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Hello, could Atlassian Forge be used to create a fully customized portal frontend for a Jira Service Management project ? By "fully customized" I mean a different layout for work categories, request...
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Our team uses JIRA cards on a Miro Board to get a visual roadmap. I am showing both Target Start and End date on the JIRA card - but they show in the inverse order. They Show End date first - ...
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Hi dear friends, I'm the first here and I don't understand anything. Can you help me, thank you
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Hello, it's possible to rename our jira domain url? For example: company1.atlassian.net to company2.atlassian.net? Thanks
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Hi everybody, currently trying to import mail addresses from LDAP into assets. Goal: My aim is to have an object for every mail address within the LDAP. Problem: an LDAP User can have ...
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I'm hoping this is just a me thing and I'm not understanding the process correctly. The new asset manager looks amazing in the videos but in practice, it's clunky and borderline useless as an actual ...
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Hi, trying to configure it I get this error
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We have been using Jira Service Management JSM for some time for support requests from external customers. Now we want to open a second project in JSM so that internal employees can also make suppor...
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Hi Guys, Hope you all are doing well, I am trying to search an issue with issue-id for a specific project. I am trying to search an issue with issue-id and the search bar is project specific where...
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Currently we can export forms as XLSX and PDF. Is there a way to download them in JSON format so I can edit and process them with more automatic way?
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Hi community! TL;DR: Is there a way to see the "delivered-to" email address in a Jira ticket? Context We have the same support email for several clients, and we are receiving tickets via email on ...
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Hello. I was wondering if It's possible to create an Atlassian acount with a shared mail adress (in my case mail.supportsirh.autorisations@airfrance.fr) or if the Atlassian acount is only pers...
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I am about to hide the cloning option for change tickets as we're seeing incorrect information being transferred and not updated when the clone is done. Is there a way to see who is cloning tickets?...
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HI, I am trying to send an web request API to a status page we have and when there is a single line of text in the custom field it works however if you add any new lines the request fails wi...
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Good day I’m currently reviewing the SOC 2 report from https://www.atlassian.com/trust/compliance/resources/soc2, which covers the period from October 1, 2022, to September 30, 2023. Could you plea...
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Hi Team, Need help to understand the cost of essentials Opsgenie service, also need it full features if I have 100 users.
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With JSM, is it possible to have incoming email integration for alert, and have filter and processing rules created based on the content in the email to route it to different Teams or Projects?
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When moving status within tickets - there is no response from JIRA. Tempo seems to also not work
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Hi all I have aws Support intergrated ,and i want let our end customer to create case directly how can i setting for customer ,and they can only create aws case to the specific account&...
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I have created 2 Automation rules in JSM. The first rule triggers when SLA about to be breached in the next 15 minutes. The second rule triggers when the SLA has been breached. Both of these rules w...
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| July 29, 2025 5:22 PM PDT |