Jira Service Management

Hi there, I’m Samir a Technical Support Engineer for Opsgenie. Just wanted to take a minute to welcome you to our Community Collection and share a tip for “Best Practices Wednesday,” each Wednesday a...

• Question
• opsgenie

We need to make the portal display the "create issue" button on the top panel of all authorized users. We think that it is necessary to customize the permissions scheme, the line with "create issue"...

• Question
• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi, I'm new to Jira. I've got customer satisfaction enabled, but when tickets are resolved I can't see "satisfaction" option within the email.  Is there some notification I'm missing, or is i...

• Question
• jira-service-desk

Hi All, I would like to speed up the management of the incoming e-mails, I tried to check the System settings, but I was not able to find the option.  I checked the on-line documentation and t...

• Question
• jira-service-desk
• jira-software

HI Support Team   I already setup the Sevice desk https://bbposhk.atlassian.net/projects/WS also setup the email request. but When I send the mail to ws@bbposhk.atlassian.net the portal&...

• Question
• jira-service-desk

Hello! Please, help us for the following problem. We want to receive customer requests by email to Jira Service Desk for one of the projects. We add the e-mail by Project settings >&nb...

• Question
• jira-service-desk

We have configured Email Approvals in Jira Service Desk for Purchase requests. So whenevr a Purchase request raised, an email is sent to approvers. Currently what is happening, whenever approver is c...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hoi, I have my own Oauth system and would like the Jira Service Desk to use that for authentication.  I was wondering if that is possible ? I only see articles on the other way, using Jira as ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, we have a service desk set-up to receive issues either from emails or from the service desk portal (cloud). I would like to open a ticket in my system and email that ticket to an outside provid...

• Question
• jira-service-desk

Hello, We currently have a need to automate when a group of specific people put in an incident to also automatically add 2 people as watchers to any tickets they open.  Example: Development gr...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to customize the fields that come up for end users when they fill in the details  for JiRAs on a specific project URL

• Question
• jira-service-desk

Развернули отдельную инсталляцию Jira Service Desk и подложили лицензию. Теперь поняли что нам надо единый инстанс Jira Software 7.x + Jira Service Desk. Установили JSD там, как теперь поменять(уст...

• Question
• jira-service-desk

I'm testing Jira service desk in the cloud and I have a question related to incoming mail management. A customer sends a mail to jira service desk E-mail address to report a problem. A new jira serv...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Which permissions must be given to users so that they are able to rank tickets in a Kanban board? Edit and schedule Issues don't work. Best, Joachim

• Question
• jira-service-desk
• jira-service-desk-server
• server

We using the service desk widget on our app and it works fine but is there a way to make the suggested knowledge base articles clickable to open a new window or tab ?The widget view is too small .&nb...

• Question
• jira-service-desk

Hello guys, I Need some help, I am using the Cloud Version of JIRA Service Desk. I have a numeric field where the effort of a ticket is already calclated in a number Format + I have the approval d...

• Question
• jira
• jira-service-desk

Hello, I have noticed over the last week that our customers have sent emails to our GMail support inbox, and the emails have all been marked as read by JSD, but that no tickets have been generated. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello community, after few hours I finally gave up and need some help with this issue.   My problem is when I'm using my call center to raise ticket on behalf of clients. When clients create t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

  Hi After upgrading Jira to 8.0 we have problem with Characters. Use Swedish. When a user go to ServiceDesk customer portal they see "?" instead of åäö. Users only have to click on some...

• Question
• jira-service-desk
• jira-software

Hello,   When we add a new customer is added in Jira Servicedesk online the customer receives an email from display name "ServiceDesk"  and e-mail address "jira@ourcompany.atlassian.net"....

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to know if it is possible to create a service, clients will send an email to my service desk and a ticket gets logged. I want to my clients to receive email on actions that are done to the tic...

• Question
• jira-service-desk

HI, We have started providing support to the German client, So we want to translate our customer portal into the German language including all the custom fields. In short every...

• Question
• jira-service-desk

I have a support desk knowledge base configured to be linked to a specific confluence space. Everything works fine. The articles written in the confluence space are visible in the knowledge base. Wh...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Excuse me for a noob-question, but I'm trying to get customers in projects to see all requests created by their coworkers (as standard, for all projects). At the moment, I'm getting a lot of double ...

• Question
• jira-service-desk

I'm trying to delete a filter in my filters, but not seeing how I am able to do it.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud