Community resources
Community resources
Community resources
Jira Service Management
-
On the screens below, I am trying to add a 3rd button. The reason being I would like the following actions: Comment Internally (exists today) Comment to Customer but DO NOT send the contents of th...
- Question
- jira-service-desk
- developer
-
Can we display the fields or have users enter into the fields for the STAGIL Tables custom fields when they are submitting a request on Service Desk?
-
Email Processing Logs - Error Message: "Your request could not be created. Please check the fields have been correctly filled in" Some works and some don't even though seem to be same email content...
-
I am wondering if it is possible to give the customer the ability to link issues within JIRA service desk. I was hoping to create an issue type that represents a physical asset with two data ...
-
Hello! I'm new to using JQL and I'm trying to build out queues for ServiceDesk. Couple of questions for the community: 1. Are there good resources for learning JQL? I've read some of the articles bu...
-
I have a question about Agent license. We have a team where agents work for shifts. So every single user from our team need to have a single license, or they can use only one agent license for...
- Question
- atlassian-support
- jira-service-desk
-
Hello Colleagues, I want a ivr(automated) call to particular mobile number when i received high priority incident/service request in jira service desk Can anyone help how to config asap ...
- Question
- jira-service-desk
-
I'm trying to setup and evaluate Jira ServiceDesk (server) as a helpdesk system for my company that runs support for our product in 4 different countries. I've created a JSD project with 4 languages...
-
Hi all, we are using Jira Service Desk and nFeed to pull data. One nFeed field pulls data from the Jira database to build the assignee name in a nice manner "first name sirname" which then can be us...
-
Purpose: Decline/Reject a Request if the Requestor is approving his/her own request. My method: Create a rule using JIRA Automation as follows: When: Issue transitioned From: Manager Approval to C...
-
Is there a way to automate closing a ticket that's been sitting for a designated amount of time? I was thinking I could set a rule with the SLA but either it can't be done or I don't know ...
-
Hi folks, we are using Jira Service Desk (3.15.1) and JIRA v7.12.1. We have one JSD project which is driving me crazy. This project should normally send out notifications to a special group (a...
-
Hi, We have configured JSD in an internal/closed environment and connected a public Confluence as a knowledge base. When we receive an support request by email, the knowledge base finds a r...
-
I am wondering if Jira Service Desk is able to use a Google Group for email requests - rather than a specific email account. We currently have 3 groups to manage support / customer requests,...
- Question
- jira-service-desk
-
Is it possible to bold the queue name in JIRA Service Desk cloud?
- Question
- cloud
- jira-service-desk
-
Is it possible to change the columns on the ticket viewer on JIRA service desk ? where can we manage that ?
-
Hi there; I'm looking for a way to transfer an Incident to a specific Support Group for resolution. All ITSM tools offer that option. Let's say the Service Desk was not able to resolve the Incident...
655 views 7 0 Deleted user January 30, 2019- Question
- jira-service-desk
- atlassian-support
-
I want to delete a project that I created, but delete project option is not shown neither on Jira settings -> Projects page nor on MyProject -> Project setting page. I am member of amin, jira-a...
-
...abs.fieldScreenRenderLayoutItems) #if ($layoutItem.orderableField.hasValue($issue) && $layoutItem.orderableField.customFieldType.descriptor.viewTemplateExists == true) <tr> <t...
-
Hi there, I have found a strange behaviour in one of our automation rules. We have created a SLA as a reminder to close tickets that have been done/fixed for 3 days. Therefore, we have an automatio...
- Question
- automation
- jira-service-desk
- sla
-
Hallo, ich habe einen Kunden zu diesem Projekt hinzugefügt. Danach habe ich versucht eine Probe-Supportanfrage zu stellen, doch diese wurde nicht weitergeleitet, obwohl ich dem Kunden die benötigt...
- Question
- jira-service-desk
- jira-service-desk-cloud
-
I have created reports in Jira Service Desk and would like to know if there is a way to change the order of the reports listed in the left pane of the way they are listed so I can group like reports ...
441 views 2 0 Deleted user January 30, 2019- Question
- jira-service-desk
-
Hey gurus, A question for y'all. O a, trying to set up a queue in JSD, which is called 'My Groups Work'. I want this queue to be dynamic and check what groups the current user belongs to, then check...
- Question
- jira-service-desk
- queue
-
Hi, I would like to setup an email notification to inform the team/agents when a ticket is assigned to their queue. How can I change the configuration? Thanks in advanced for your help. Matt...
-
HI, I have a workflow where we have to perform a transition automatically when actual date is equal to end date. when we create a issue we mention out of office delegation start and end date .
- Question
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 46m ago | ||
| an hour ago | ||
| 7 hours ago | ||
| 7 hours ago | ||
| 9 hours ago |