JQL over JSD & Jira

[Desperado]

Dear all,

we currently have setup Jira Service Desk and Jira in our office and we are also able to link issues between those two.

To plan my Team, I need a Kanban/Scrum Board which combines all Service Desk Tasks and all Jira issues from two different Projects.

I know there is always the possibility to create linked Issues from JSD. But that always means we need to do the administrative work twice.

Currently I can not create a Filter which combines JSD Projects and Jira Projects.

Hope you all get my point. Thank you very much.

Best regards

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Desperado

welcome to the Atlassian Community. What you describe is possible. You can use a board for Jira Service Desk and usual Jira tasks at the same time.

What you need to do is:

• create a new board (or reuse an existing one)
• configure the filter so that it includes the JSD and Jira projects you like
• configure the columns so that no status is left unmapped - otherwise the issues won't be shown.

Does this work for you?

Cheers,
Matthias. 

[Desperado]

Hi @Matthias Gaiser _K15t_ 

thank's for your quick reply. I tried to change the filter, but if I add the JQL "project = OurServiceDeskProject" it will be empty.

Do we have to link Jira and JSD somewhere? Those are hosted on different Servers.

Regards

[Matthias Gaiser _K15t_]

Ah, thank you for the pointer that they are on different servers, I was assuming you have both running inside the same Jira which would allow you this kind of integration.

For different servers, I believe there is no standard way to do this. I can think of three possibilities to solve your request right now:

• Migrate your JSD to the other Jira server or vice versa
• Use an app like Watchtower to have a board across multiple Jiras
• Use an issue sync app to sync all issues you're interested in to the other instance where you want to have a look at them

Cheers,
Matthias.

Disclaimer: I'm part of the team behind Backbone Issue Sync for Jira.

[Desperado]

@Matthias Gaiser _K15t_thanks for your answer. We need to check if we can do so.

Cheers